This is an exciting time to join Mattioli Woods, one of the UK's leading wealth management groups - and we're growing. If you're looking for a leadership role where you can make a real impact, this could be the right move for you!
As we continue to grow, we're looking to recruit a
Team Leader
based across our
East Malling and Rayleigh offices , with travel required to support other locations within the region as needed. As a Team Leader you will be leading a team of Client Liaison Administrators to deliver great client outcomes and helping to grow the business.
What you'll be doing Leading, coaching and developing your team - setting clear goals, monitoring performance and creating a culture people want to be part of Acting as the first point of contact for your team, providing day-to-day guidance and support Working closely with advisers to ensure clients' needs are met and service standards are upheld Reviewing the quality of work across client interaction and business processing, taking corrective action where needed Driving continuous improvement - identifying best practice, suggesting ideas and implementing change Proactively complying with and promoting FCA regulations and all organisational policies
What we're looking for Proven experience leading and motivating a team within a financial services environment Clear, confident communication skills at all levels - with clients, colleagues and senior stakeholders Excellent coaching and mentoring ability, with a genuine commitment to developing people Strong problem-solving skills and the ability to see the bigger picture Organised, calm under pressure and able to manage competing priorities with attention to detail An awareness of compliance requirements and the ability to operate within a regulated environment A 'can do', highly approachable and collaborative approach
the go-to person your team relies on
Why Mattioli Woods? Mattioli Woods is a people-first, FCA-regulated wealth management firm with a strong reputation built over decades. As one of the UKs leading wealth management groups, we have the scale, reach and momentum to offer real career opportunity - and for someone joining in a leadership role like this, that means genuine scope to grow and shape how things are done. We're investing in our people, our offices and our processes - and the Team Leader will play a visible and valued role in that journey.
What's in it for you: This is a fantastic opportunity to grow your career here at Mattioli Woods, take on greater responsibility, and make a real impact. You'll benefit from our continued investment in your development and the support of a collaborative, close-knit finance function.
competitive salary (depending on experience) 34.5-hour working week health cash plan (Core Level 1) Benenden Healthcare (company-funded; includes 24/7 GP access, mental health support, physiotherapy, medical diagnostics, and access to selected surgical treatments) 5% Employer and 5% Employee minimum Group Pension contribution (if you choose to contribute 6%, we will match this) 4x salary life assurance and group income protection 25 days' holiday plus statutory (increasing with service) hybrid working
a blend of home and office time training and development opportunities a supportive, collaborative team environment
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Team Lead Customer Service in London employer: Mattioli Woods
Mattioli Woods is an exceptional employer, offering a structured 12-month Financial Adviser Academy that transforms trainees into confident financial advisers. With a fully salaried model, genuine one-to-one mentorship, and real client experience, we foster a supportive work culture that prioritises employee growth and development. Located in a vibrant area, our team enjoys a collaborative environment that encourages innovation and personal achievement.
