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- Tasks: Lead daily operations, manage team growth, and improve service efficiency.
- Company: Mattioli Woods, a respected FCA-regulated wealth management firm.
- Benefits: Competitive salary, health cash plan, generous holiday, and pension scheme.
- Other info: Join a supportive team focused on development and collaboration.
- Why this job: Make a real impact in a leadership role with autonomy and strategic involvement.
- Qualifications: Proven people management experience and strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Mattioli Woods is a respected, FCA-regulated wealth management firm — and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.
This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, including supporting acquisition activity as we continue to grow.
What you'll be doing:
- Leading daily operations: morning briefings, task allocation, post handling and team priorities
- Holding regular 1-1s, reviews and performance conversations that genuinely help people grow
- Designing and implementing training plans and building a team culture known for progression
- Managing key supplier relationships and contracts, including Royal Mail and franking agreements
- Supporting merger integration: facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
- Spotting inefficiencies and leading improvement initiatives from start to finish
What we're looking for:
- Proven people management experience: you coach, develop and hold your team to high standards
- Strong organisational skills and the ability to stay calm when priorities compete
- Clear, credible communication at all levels – with your team, senior stakeholders and external partners
- A proactive, solutions-focused approach; you don't wait to be asked
- The resilience to handle escalations and make sound decisions independently
- Experience in a service environment; financial services is a bonus
Why this role?
This isn't a back-office position; it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.
Perks and benefits:
- Competitive salary (depending on experience)
- 34.5-hour working week
- Health cash plan (Core Level 1)
- 5% employer/5% employee pension
- 4x salary life assurance and group income protection
- 25 days’ holiday plus statutory (increasing with service)
- Training and development opportunities
- A supportive, collaborative team environment
Ready to join a team where your contribution matters? Apply now.
Support Team Manager in Leicester employer: Mattioli Woods
Contact Detail:
Mattioli Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mattioli Woods on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational efficiency. We should also think of examples that showcase our proactive, solutions-focused approach — it’s all about demonstrating how we can make a real impact!
✨Tip Number 3
Showcase our leadership style! During interviews, let’s talk about how we’ve developed teams and handled escalations. It’s crucial to highlight our ability to communicate clearly and build relationships with both our team and external partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the specific needs of the role, making it easier for them to see why we’re the perfect fit.
We think you need these skills to ace Support Team Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Team Manager role. Highlight your people management experience and how you've successfully led teams in the past. We want to see how you can bring your unique skills to our growing team!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey ideas effectively. Whether it's through your writing style or the examples you choose, let us see how you can engage with different stakeholders.
Highlight Problem-Solving Abilities: We love a proactive approach! In your application, share specific examples of how you've identified inefficiencies and led improvement initiatives. This will show us that you're not just a manager, but a solutions-focused leader.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mattioli Woods
✨Know the Company Inside Out
Before your interview, make sure you research Mattioli Woods thoroughly. Understand their values, mission, and recent developments in the wealth management sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Support Team Manager, you'll need to demonstrate your people management experience. Prepare specific examples of how you've coached and developed your team in the past. Highlight any successful training plans or performance reviews you've implemented.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of situations where you've had to handle escalations or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your approach to managing supplier relationships or leading team discussions. Confidence in your communication will reflect your ability to engage with senior stakeholders and external partners.