At a Glance
- Tasks: Lead daily operations, manage teams, and improve processes in a dynamic environment.
- Company: Mattioli Woods, a respected wealth management firm with a collaborative culture.
- Benefits: Competitive salary, health cash plan, generous holiday, and training opportunities.
- Other info: Join a supportive team where your contributions truly matter.
- Why this job: Make a real impact in a leadership role with autonomy and growth potential.
- Qualifications: Proven people management experience and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Mattioli Woods is a respected, FCA-regulated wealth management firm and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.
This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, including supporting acquisition activity as we continue to grow.
What you'll be doing:
- Leading daily operations: morning briefings, task allocation, post handling and team priorities
- Holding regular 1-1s, reviews and performance conversations that genuinely help people grow
- Designing and implementing training plans and building a team culture known for progression
- Managing key supplier relationships and contracts, including Royal Mail and franking agreements
- Supporting merger integration: facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
- Spotting inefficiencies and leading improvement initiatives from start to finish
What we're looking for:
- Proven people management experience: you coach, develop and hold your team to high standards
- Strong organisational skills and the ability to stay calm when priorities compete
- Clear, credible communication at all levels with your team, senior stakeholders and external partners
- A proactive, solutions-focused approach; you don't wait to be asked
- The resilience to handle escalations and make sound decisions independently
- Experience in a service environment; financial services is a bonus
Why this role?
This isn't a back-office position, it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.
Perks and benefits:
- Competitive salary (depending on experience)
- 34.5-hour working week
- Health cash plan (Core Level 1)
- 5% employer/5% employee pension
- 4x salary life assurance and group income protection
- 25 days holiday plus statutory (increasing with service)
- Training and development opportunities
- A supportive, collaborative team environment
Ready to join a team where your contribution matters? Apply now.
Support Services Manager in Leicester employer: Mattioli Woods
Mattioli Woods is an exceptional employer, offering a dynamic and supportive work environment in Leicester where your contributions truly matter. As a Support Services Manager, you'll enjoy a competitive salary, a 34.5-hour working week, and numerous opportunities for professional growth within a collaborative team culture that prioritises employee development and progression. With a focus on strategic involvement and the chance to make a tangible impact, this role is perfect for those seeking meaningful and rewarding employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Support Services Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially around people management and operational challenges. We want you to showcase your proactive, solutions-focused approach and how you've handled escalations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Mattioli Woods.
We think you need these skills to ace Support Services Manager in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Support Services Manager role. Highlight your people management experience and any relevant achievements that show how you can lead a team effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed operations or improved processes in previous jobs, and don’t forget to show your enthusiasm for joining our team!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively at all levels.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Mattioli Woods
✨Know Your Operations Inside Out
Before the interview, make sure you understand the daily operations of a Support Services Manager. Familiarise yourself with task allocation, team priorities, and how to manage supplier relationships. This will help you speak confidently about how you can lead and improve these processes.
✨Showcase Your People Management Skills
Prepare examples that highlight your experience in coaching and developing teams. Think about specific situations where you've held performance conversations or designed training plans. This will demonstrate your ability to foster a culture of progression, which is key for this role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your approach to communication with senior stakeholders and external partners. Being able to convey your ideas effectively will show that you can handle escalations and make sound decisions independently.
✨Be Proactive and Solutions-Focused
During the interview, share instances where you've identified inefficiencies and led improvement initiatives. Highlight your proactive nature and how you don't wait to be asked to solve problems. This aligns perfectly with what they’re looking for in a candidate.
