At a Glance
- Tasks: Manage complex client complaints and ensure every voice is heard and supported.
- Company: Join Mattioli Woods, a leader in financial services with a client-first culture.
- Benefits: Enjoy hybrid working, competitive salary, generous holiday, and health benefits.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference by resolving issues and improving client experiences.
- Qualifications: Experience in managing complaints and knowledge of FCA regulations required.
The predicted salary is between 45000 - 55000 £ per year.
At Mattioli Woods, we believe that resolving a complaint well isn't just about compliance; it's one of the most important things we can do for a client. As a Client Experience Partner, you'll be the person colleagues turn to on complex cases, the expert who helps the business get to the root of problems before they become complaints, and the advocate who makes sure every client feels heard, supported, and fairly treated.
- Own complex, high-value and sensitive complaints end-to-end, ensuring every client feels heard, supported and fairly treated.
- Contribute to root cause and trend analysis, working with operational teams to fix problems at the source - fewer complaints tomorrow because of the work you do today.
- Provide clear, confident guidance on FCA DISP requirements and complex complaint resolution across the Group.
- Serve as escalation point for CE colleagues, sharing knowledge and building confidence on complex cases.
- Work alongside Team Directors, Compliance Oversight and senior leadership to embed a complaint-aware, client-first culture across Mattioli Woods.
Requirements:
- Proven experience managing complex complaints in a financial services regulatory environment.
- Strong working knowledge of FCA complaint resolution rules and DISP obligations.
- Ability to interpret, analyse and act on complaint data and MI.
- Creative, logical and pragmatic when problems don't follow the rulebook.
- Organised and agile enough to handle a varied, demanding workload.
- Relevant financial services qualification such as DipPFS would be an advantage.
Benefits:
- Competitive salary, depending on experience.
- Hybrid working - a blend of home and office.
- 25 days' holiday plus statutory, increasing with service.
- 5% employer / 5% employee pension.
- 4x salary life assurance and group income protection.
- Health cash plan (Core Level 1).
- Training and development opportunities.
About Mattioli Woods: With decades of experience across financial services and employee benefits, Mattioli Woods is built on a simple belief: that intelligent, tailored advice, delivered by people who genuinely care, makes a lasting difference to our clients' lives.
Client Partner (Hybrid Working) in Leicester employer: Mattioli Woods
At Mattioli Woods, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment for our Financial Services Administrators. With a focus on career progression, competitive benefits including hybrid working options, and a collaborative team culture, you will have the opportunity to develop your expertise while making a meaningful impact on our clients. Join us to be part of a team that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner (Hybrid Working) in Leicester
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We think you need these skills to ace Client Partner (Hybrid Working) in Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mattioli Woods.
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Research and Reflect:Before hitting that 'apply' button on Mattioli Woods's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mattioli Woods
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mattioli Woods.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Mattioli Woods employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
