At a Glance
- Tasks: Own complex complaints, ensuring clients feel heard and treated fairly.
- Company: Mattioli Woods, a client-first company with a collaborative culture.
- Benefits: Hybrid working, mentorship opportunities, and a focus on professional growth.
- Other info: Join a dynamic team with a commitment to high regulatory standards.
- Why this job: Make a real difference in clients' experiences while developing your skills.
- Qualifications: Experience in handling complex complaints and strong communication skills.
The predicted salary is between 59576 - 65000 £ per year.
Mattioli Woods is seeking a Client Experience Partner to own complex complaints end-to-end, guiding cases with FCA DISP requirements and ensuring clients feel heard and fairly treated. You will act as the technical expert on difficult cases and mentor junior team members within a collaborative, client-first culture.
Hybrid role combining office and home working, with a focus on root-cause analysis, cross-team collaboration, and maintaining high regulatory standards across the group.
Hybrid Client Experience Advocate - Complex Complaints Lead employer: Mattioli Woods
At Mattioli Woods, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment for our Financial Services Administrators. With a focus on career progression, competitive benefits including hybrid working options, and a collaborative team culture, you will have the opportunity to develop your expertise while making a meaningful impact on our clients. Join us to be part of a team that values your contributions and supports your professional growth.
