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- Tasks: Lead daily operations, develop your team, and manage supplier relationships.
- Company: Join a respected FCA-regulated wealth management firm in Leicester.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive team environment.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Make a real impact while shaping a growing team's operations.
- Qualifications: Proven people management experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Mattioli Woods is a respected, FCA-regulated wealth management firm — and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.
This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, including supporting acquisition activity as we continue to grow.
What you'll be doing:- Leading daily operations: morning briefings, task allocation, post handling and team priorities
- Holding regular 1-1s, reviews and performance conversations that genuinely help people grow
- Designing and implementing training plans and building a team culture known for progression
- Managing key supplier relationships and contracts, including Royal Mail and franking agreements
- Supporting merger integration: facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
- Spotting inefficiencies and leading improvement initiatives from start to finish
- Proven people management experience: you coach, develop and hold your team to high standards
- Strong organisational skills and the ability to stay calm when priorities compete
- Clear, credible communication at all levels – with your team, senior stakeholders and external partners
- A proactive, solutions-focused approach; you don't wait to be asked
- The resilience to handle escalations and make sound decisions independently
- Experience in a service environment; financial services is a bonus
This isn't a back-office position; it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.
Perks and benefits:- Competitive salary (depending on experience)
- 34.5-hour working week
- Health cash plan (Core Level 1)
- 5% employer/5% employee pension
- 4x salary life assurance and group income protection
- 25 days’ holiday plus statutory (increasing with service)
- Training and development opportunities
- A supportive, collaborative team environment
Support Team Manager in Leicester employer: Mattioli Woods Limited
Contact Detail:
Mattioli Woods Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Manager in Leicester
✨Tip Number 1
Get to know the company inside out! Research Mattioli Woods, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think about times you've successfully managed a team or resolved conflicts. Be ready to share these experiences during interviews to demonstrate your people management skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Team Manager in Leicester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for the role and what makes you tick.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for in a Support Team Manager. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and long-winded sentences; we want to understand your qualifications quickly and easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mattioli Woods Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Team Manager inside out. Familiarise yourself with the daily operations, team dynamics, and key supplier relationships mentioned in the job description. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management experience. Think about times when you've coached your team, handled escalations, or implemented training plans. Be ready to discuss how you foster a culture of progression and support your team's growth.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role requires communication with various stakeholders, demonstrate your ability to convey complex ideas simply. You might even want to prepare a few questions to ask them, showing your interest and engagement.
✨Be Solutions-Focused
During the interview, adopt a proactive mindset. Share instances where you've identified inefficiencies and led improvement initiatives. This will showcase your problem-solving skills and your ability to take initiative, which are crucial for this leadership role.