At a Glance
- Tasks: Own complex client complaints and ensure clients feel heard and supported.
- Company: Join Mattioli Woods Limited, a leader in client experience.
- Benefits: Enjoy hybrid working, professional development, and a supportive team environment.
- Other info: Opportunity to mentor junior colleagues and collaborate with Directors.
- Why this job: Make a real difference by advocating for clients and shaping a client-first culture.
- Qualifications: Experience in handling complex complaints and strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Mattioli Woods Limited is seeking a Client Experience Partner to own complex complaints end-to-end, ensuring clients are heard, supported, and treated fairly.
You will be the go-to technical expert for difficult cases and lead root-cause analysis with operational teams.
You will guide teams on FCA DISP rules, mentor junior colleagues, and collaborate with Directors to foster a client-first culture across the group.
Hybrid working and development opportunities are offered. #J-18808-Ljbffr
Client Experience Advocate - Complex Complaints employer: Mattioli Woods Limited
Mattioli Woods Limited offers an exceptional work environment for the Hybrid Client Relations & Financial Operations Specialist, combining a competitive salary with hybrid working options that promote work-life balance. The company fosters a supportive team culture where employees are encouraged to grow and develop their skills in the financial services sector, making it an ideal place for those seeking meaningful and rewarding employment.
