At a Glance
- Tasks: Deliver top-notch customer service and process orders efficiently.
- Company: Join Johnson Matthey, a leader in sustainable technology.
- Benefits: Competitive salary, flexible working, health benefits, and retirement savings.
- Other info: Inclusive culture that values diverse perspectives and offers growth opportunities.
- Why this job: Make a real impact on the environment while advancing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Vacancy: Customer Service Executive 12 Month FTC
Location: Royston
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As the Customer Service Executive, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
As a Customer Service Executive you will help drive our goals by:
- Work in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service.
- Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers’ requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
- Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally.
- Liaise with local JM Sales offices/Managers and agents to support their sales activities.
- Liaise with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate to do so and to ensure customer transactions and queries are actioned as required.
- Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required.
Requirements for the role:
- Experience in a customer service environment with knowledge of sales systems
- High levels of numeracy and attention to detail, with the ability to make precise mathematical calculations
- Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes
- Ability to build strong collaborative relationships
- Excellent communication and personal skills
- Pragmatic and logical approach to delivering results
- Ability to ensure data integrity through attention to detail and quality data input
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:
- Retirement savings
- Saving accounts
- Life and disability insurance
- Commuter allowances and loans
- Medical plans / health assessments
- Fitness discounts
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
Customer Services Executive employer: Matthey
At Johnson Matthey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises inclusivity and employee growth. Located in Royston, our Customer Services Executive role not only provides competitive salaries and comprehensive benefits but also the opportunity to contribute to meaningful projects aimed at achieving net-zero emissions. Join us to be part of a team that values collaboration, innovation, and the well-being of our employees while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Johnson Matthey on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complaints or tricky situations. We want to show that we can keep our cool and deliver top-notch service!
✨Tip Number 3
Research Johnson Matthey’s mission and values. When we align our answers with their goals, it shows we’re not just looking for any job, but we genuinely want to contribute to their sustainable future.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows we’re keen and appreciate the opportunity to chat about the role.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel! If you've got experience with sales systems or handling customer complaints, make that clear. We love seeing candidates who can demonstrate their skills effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Matthey
✨Know the Company Inside Out
Before your interview, take some time to research Johnson Matthey. Understand their mission, values, and recent projects, especially those related to sustainable technology. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer complaints or queries. Highlight your ability to build strong relationships and how you ensured customer satisfaction, as this is crucial for the Customer Services Executive role.
✨Brush Up on Your Numeracy and Excel Skills
Since the role requires high levels of numeracy and proficiency in Excel, make sure you're comfortable with basic calculations and data management. You might be asked to demonstrate these skills, so practice beforehand to boost your confidence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, or how they measure success in customer service. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
