Client Manager in Witham

Client Manager in Witham

Witham Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage packaging projects from design to production, ensuring client satisfaction and timely delivery.
  • Company: Join Propelis, a leading force in innovative packaging with over 150 years of experience.
  • Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
  • Why this job: Be the key contact for exciting projects and make a real impact in the packaging industry.
  • Qualifications: Experience in project management and excellent communication skills are essential.
  • Other info: Collaborate with top brands and enjoy a fast-paced, creative workplace.

The predicted salary is between 36000 - 60000 ÂŁ per year.

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

POSITION SUMMARY

We are looking for a Launch Deliver Manager to be the key contact to all Britvic stakeholders in the graphics packaging process. The LDM is the go-to person on the brand for executing graphics projects and provides “feet on the ground” for all SGK tasks. The LDM demonstrates the highest level of ability and skill in all account management and project management capacities and partners with other key stakeholders to ensure the clients' expectations are satisfied or exceeded. Preferably you would be from the FMCG market or print/packaging industry with change management and process development experience.

JOB RESPONSIBILITIES

  • Full accountability for the packaging project timeline from the point of Design Briefing to Agency to Britvic production at the Factory.
  • Host relevant milestone meetings within the design to print process that will cover the below areas:
  • Kick off meetings establishing scope & required milestones
  • Design review Meetings with the Agency
  • Artwork kick off meetings ensuring all information is confirmed/actioned
  • Weekly project call/Brand surgeries to ensure that project & budget remains on track
  • Lead and facilitate Post implementation reviews providing project data highlighting areas of concern or demonstrating learnings for the future.
  • Work in partnership with key stakeholders in Marketing, Procurement, Design, Technical, Regulatory and Print Partners to create and agree the critical path timeline.
  • Facilitate open and regular communication between key stakeholders to ensure clear understanding of project objectives.
  • Establish the budget for the project and create an estimate encompassing all costs from Artwork & Repro, CGI and plates, with an awareness of Design budget perimeters.
  • Ensure AE meeting outputs are communicated to raise any risks to project delivery and to be informed of any changes which may impact the timeline.
  • Ensure milestones are kept on task escalating through risk mitigation process.
  • Create and maintain the category activity plan to ensure early visibility of peak volumes and potential clashes.
  • Maintain a comprehensive knowledge of the Britvic business so challenges and opportunities may be anticipated or avoided, and solutions can be offered quickly.
  • Educate, train and on-board all new starters with the correct ways of working.
  • Initiate, foster and maintain positive working relationships with both external and internal clients.
  • Identify opportunities to drive continuous improvement of the Britvic process with the aim of always providing the quickest and most efficient journey to the end goal.
  • Provide agreed KPI data for category on Britvic’s periodic basis.
  • Manage liaison and process improvements for third party entities such as PepsiCo & Print suppliers.
  • Oversee and provide client with outputs of the Non-Conformance process for any SGK errors, ensuring full investigation and corrective actions are documented and actioned.
  • Manage and attend print trials if required/needed, working closely with both the Design Agency & Print supplier to ensure optimum result is achieved.
  • Provide a thorough and comprehensive handshake to the Internal Project Manager/Internal Production team at the ABOMB completion stage. Oversee the project from a high level working closely with the Internal Project manager.
  • Instore visits to take place every quarter to review print quality and feedback to relevant Stakeholders within Britvic.
  • Attend and visit Print suppliers/Agencies etc. when needed to support the client with project reviews/initial design discussions and print attendance.
  • Upsell SGK group services – ie Colour Lab to ensure that client is gaining full optimum service that is on offer.
  • QUALIFICATIONS / REQUIREMENTS

    • Robust previous experience of critical path management and cradle to grave project management.
    • Experience and knowledge of production artwork, repro, CGI, design and print services.
    • Demonstrate excellent communication ability both written and verbal, and strong listening skills.
    • Excellent presentation and customer relationship development skills.
    • Operates with high level of integrity that engenders trust in all relationships.
    • Productive under pressure and hands on when required.
    • Able to work in a fast-paced, hectic environment.
    • Highly adaptable and flexible with the ability to multi-task and prioritise.
    • Strong planning and time management skills with the ability to develop and execute plans to final completion.
    • Strong collaboration skills, with the ability to work with multiple partners and peers.
    • Ability to deal effectively with difficult customer situations displaying a superior level of client service.
    • Motivated, autonomous and self-directed attitude.
    • Proactive approach, hardworking and commercially aware.
    • Displays a willingness to learn, develop and improve in knowledge and personal attributes.
    • Always appears smart and is professional in appearance and attitude.
    • PC literate – Microsoft Office, Adobe Acrobat.

    Client Manager in Witham employer: Matthews International

    At Propelis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a vibrant area with access to diverse clients and resources, we provide our team with the unique advantage of working at the forefront of the packaging industry, ensuring meaningful and rewarding careers.
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    Contact Detail:

    Matthews International Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Manager in Witham

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the FMCG or packaging industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!

    ✨Tip Number 2

    Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent work and think about how your skills can contribute to their goals. This shows you’re genuinely interested and ready to hit the ground running.

    ✨Tip Number 3

    Practice your pitch! Be ready to explain how your experience aligns with the role of a Client Manager. Highlight your project management skills and any relevant achievements that demonstrate your ability to manage timelines and stakeholder expectations.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!

    We think you need these skills to ace Client Manager in Witham

    Project Management
    Critical Path Management
    Communication Skills
    Customer Relationship Development
    Problem-Solving Skills
    Change Management
    Process Development
    Time Management
    Collaboration Skills
    Adaptability
    Attention to Detail
    Presentation Skills
    PC Literacy (Microsoft Office, Adobe Acrobat)
    Ability to Work Under Pressure
    Proactive Approach

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the Client Manager role. Highlight your experience in project management and client relations, especially in the FMCG or packaging industry. We want to see how your skills align with what we're looking for!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention any relevant achievements that showcase your abilities.

    Showcase Your Communication Skills: Since this role involves a lot of stakeholder interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional—this is your first impression, so make it count!

    Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!

    How to prepare for a job interview at Matthews International

    ✨Know Your Stuff

    Before the interview, dive deep into the company’s background and the specifics of the Client Manager role. Understand their packaging processes, key stakeholders, and recent projects. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.

    ✨Showcase Your Project Management Skills

    Be ready to discuss your experience with critical path management and project timelines. Prepare examples of how you've successfully managed projects from start to finish, especially in fast-paced environments. Highlight your ability to communicate effectively with various stakeholders, as this is crucial for the role.

    ✨Prepare for Scenario Questions

    Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to manage difficult client interactions or overcome project challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.

    ✨Ask Insightful Questions

    At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the biggest challenges the company faces in packaging, or how they measure success in the Client Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.

    Client Manager in Witham
    Matthews International
    Location: Witham
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