At a Glance
- Tasks: Provide excellent front of house service and support administrative tasks.
- Company: Matthew Moss High School, a supportive and dynamic educational environment.
- Benefits: Permanent contract, term time only, and opportunities for personal development.
- Other info: Job share considered; perfect for those seeking a fulfilling role in education.
- Why this job: Be a role model and make a difference in students' lives every day.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 22000 - 26000 £ per year.
Matthew Moss High School is looking to appoint a well-organised, experienced Receptionist / Administrator Level 2 to join our associate staff team. We require individuals with the potential to be exceptional. Experience in a similar role would be advantageous although appropriate training would be made available for the right person.
About this role
- Permanent Contract
- Term time only
- Required September 2026
- Hours of employment are 8am to 3.45pm (including 30 minutes unpaid for lunch)
- Job share considered for right candidates
Requirements and expectations
- An excellent communicator
- Provide an excellent front of house service to customers
- Have the ability to work calmly under pressure
- A passionate advocate and role model for CHANGE
- Somebody who thrives on responsibility and hard work, and wants to develop themselves
- Able to use your own initiative
- Willing to go the ‘extra mile’ for our young people
Receptionist / Administrator in Castleton employer: Matthew Moss High School
Matthew Moss High School is an exceptional employer that values dedication and personal growth, offering a supportive work environment for its staff. With a focus on professional development and a commitment to providing excellent service to students and the community, employees can thrive in their roles while enjoying a term-time only schedule that promotes work-life balance. Join us in making a meaningful impact in the lives of young people in a vibrant educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Castleton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Matthew Moss High School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Matthew Moss High School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Administrator in Castleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Matthew Moss High School:Your cover letter is your chance to shine! Tell us why you want to work at Matthew Moss High School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Matthew Moss High School!
How to prepare for a job interview at Matthew Moss High School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
