At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service in a fast-paced logistics environment.
- Company: Join a growing third-party logistics business with a supportive culture.
- Benefits: Career progression, on-site parking, and a company pension await you.
- Other info: Dynamic role with opportunities to grow in a thriving industry.
- Why this job: Be the go-to person for clients and make a real impact in logistics.
- Qualifications: Experience in account management or customer service, plus strong Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
The Company
We are recruiting on behalf of a growing third-party logistics business that specialises in warehousing, distribution, and supply chain solutions across the UK. Due to continued growth, they are looking to appoint an experienced Account Manager to support and manage a portfolio of key customer accounts. This is a fast-paced role suited to somebody with strong customer service, administration, and operational coordination experience within logistics, transport, warehousing, or supply chain environments.
The Role
As an Account Manager, you will act as the main point of contact for multiple client accounts, ensuring customer expectations are met while maintaining excellent service levels across warehouse and transport operations. You will work closely with internal departments including warehouse, transport, planning, and customer service teams to ensure smooth day-to-day operations and proactive communication with customers. A large part of the role will involve using Excel daily to manage data, reporting, KPI tracking, stock information, and customer reporting.
Key Responsibilities
- Manage multiple customer accounts within a busy 3PL environment
- Build and maintain strong relationships with customers
- Handle daily customer queries relating to stock, deliveries, orders, and service issues
- Produce and update customer reports using Microsoft Excel
- Monitor KPIs, SLA performance, and operational data
- Liaise with warehouse and transport teams to resolve issues efficiently
- Process and manage customer orders accurately
- Ensure customer information and reporting is kept up to date
- Support with stock investigations, discrepancies, and service improvements
- Attend customer meetings where required
- Provide a high level of customer service at all times
Requirements
- Previous experience within an Account Manager, Customer Service, or Logistics Coordinator role
- Experience working within a 3PL, logistics, warehouse, or transport environment preferred
- Strong Microsoft Excel skills are essential, including spreadsheets, reporting, and data management
- Excellent communication and relationship-building skills
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confident liaising with both customers and internal operational teams
Benefits
- Opportunity to join a growing logistics business
- Supportive working environment
- Career progression opportunities
- On-site parking
- Company pension
For more information or to apply, please submit your CV today.
Account Manager employer: Matthew James Recruitment Ltd
Matthew James Recruitment Ltd is an excellent employer, offering a dynamic work environment in the heart of Slough's transport sector. With a strong focus on employee growth, the company provides comprehensive training opportunities and a competitive salary package, ensuring that team members can thrive in their roles while contributing to operational excellence. The supportive culture fosters collaboration and innovation, making it an ideal place for professionals looking to make a meaningful impact in a fast-paced industry.
Contact Details:
Matthew James Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Show off your Excel skills! Bring examples of reports or data management you've done in previous roles. This will demonstrate your ability to handle the operational side of the Account Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in logistics, customer service, and any relevant skills like Excel. We want to see how you fit into our fast-paced environment!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved customer satisfaction or streamlined processes. This will help us see the impact you've made in previous roles.
Keep It Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you're the right fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Matthew James Recruitment Ltd
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics, warehousing, and supply chain management. Familiarise yourself with common industry terms and practices, as this will help you speak confidently about the role and demonstrate your understanding of the business.
✨Excel Skills Are Key
Since you'll be using Excel daily, it’s crucial to showcase your proficiency. Prepare to discuss specific functions or features you’ve used in past roles, and consider bringing examples of reports or data management tasks you've completed to illustrate your skills.
✨Build Rapport with Your Interviewers
Remember, strong relationship-building skills are essential for an Account Manager. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences. This will not only make a good impression but also demonstrate your customer service mindset.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer queries or operational issues. Think of examples from your previous experience where you successfully resolved problems or improved service levels, and be ready to share these stories.
