Customer Service Executive

Overview

As a Sales & Services Executive you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you\\\’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You\\\’ll also be responsible for capturing customer orders accurately and efficiently, utilising various methods, as well as being an effective support function for the Sales Teams, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional, and appropriate response to internal and external enquiries.

Responsibilities

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
• Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the relevant departments on outputs
• Resolve queries in the best interest of both the customer and the company
• Carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behaviour
• Proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
• Develop good working relationships with all other areas of the business

Qualifications / Experience

• Passionate about customer service with strong communication and attention to detail
• Confident in communicating effectively with customers and problem solving
• Experience in sales, customer service, or a contact centre preferred but not essential if you have a natural flair for providing a positive experience and are keen to learn on the job

About Us

We are a team of drinks industry obsessives, driven by supporting the trade – day in and night out. Passion paired with unparalleled industry insight mean we\\\’re always moving forward, collaborating with our customers to understand the needs of their business and to ensure we\\\’re supporting their future growth. We are one of the UK\\\’s largest drinks wholesalers, supplying drinks to several thousand venues in every part of the UK and every segment of the trade, from luxury hotels and world-class event spaces to local restaurants and community pubs. With over 200 years of on-trade experience behind us, and unique insight into the future of our industry, our experience matters. Operating through the Matthew Clark, Bibendum, Tennent\\\’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. Together we grow, brew, manufacture, market, and deliver some of the world\\\’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. C&C Group\\\’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent\\\’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.