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For Companies At a Glance
- Tasks: Join us as a Technical Services Administrator, managing parts and machinery for our coffee equipment.
- Company: Matthew Algie is a leader in sustainable coffee, dedicated to community and employee investment.
- Benefits: Enjoy 28 days annual leave, healthcare cash plan, life insurance, and staff discounts!
- Why this job: Be part of a passionate team in an innovative company that values ethics and collaboration.
- Qualifications: Previous office administration experience is essential; Scottish Higher level education is desirable.
- Other info: This is a full-time, permanent role based in Glasgow with a supportive work environment.
The predicted salary is between 21000 - 30000 £ per year.
About
About us:
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Technical Service Administrator
Location: Glasgow, Head Office
Job Type: Full time, Permanent
Hours: Monday to Friday, 39.5 hours per week
Salary: £24,648.00 per annum
Benefits: 28 days annual leave + 4 public holidays, healthcare cash plan, life insurance, private pension, staff discounts and more!
The Role
An exciting opportunity has arisen within Matthew Algie to apply for the position of Technical Service Administrator on a full-time, permanent basis. In your new role, you will provide proactive processing and booking-in of all parts and machinery for the Stores Department. This department handles the machinery and spare parts processing for our impressive range of coffee machines and coffee equipment enjoyed by our customers across the UK and Ireland.
Key Responsibilities
- Inputting data to Metrix and Dynamics
- Creating work orders for all new equipment
- Responding to Parts Department email – inbox management
- Dealing with warranty returns (emailing suppliers, arranging replacement parts, etc.)
- Parts and machine order processing / booking-in
- Stock cycle counting
- Maintaining stock and returns of refurb parts on relevant portals
- Liaise with Field Engineers and all key stakeholders regarding parts requirements
- Loading of documents to Coffee Safe
- Managing M&S call off spread sheet
- Dealing with carrier manifests
- Generating and maintaining spreadsheet to track write-off equipment
Key Performance Indicators
- In line with department KPIs
- All work should be carried out in a timely and professional manner within the time scales given by the department supervisors.
Person Specification
Education / Qualifications / Training
- Educated to Scottish Higher level or equivalent (desirable)
Experience
Essential
- Significant previous experience in an office administration environment
Desirable
- Experience in checking the accuracy of documents
- Previous experience working in a Technical Services Environment
Skills / Knowledge
- High level of computer literacy
- Strong ability to multitask
- Good attention to detail and accuracy
- Excellent proven communication skills
- Excellent interpersonal skills to be able to build rapport with colleagues across the organisation
- Good written and oral communication skills
- Computer Literate including use of Microsoft Excel, Word, PowerPoint, and Outlook.
Personal Attributes
- A calm, positive approach and working effectively under pressure.
- Good time management and prioritisation skills
- Ability to learn and implement new ways of working
- A confident, friendly individual with smart appearance
- Ability to work independently on their own and as part of a team.
- Ability to be flexible to meet the needs of internal and external customers
- Punctual
- Ability to follow direction and work within agreed parameters
- A strong work ethic
- Good listening skills
- Personal motivation and enthusiasm
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).#J-18808-Ljbffr
Technical Services Administrator employer: Matthew Algie
Contact Detail:
Matthew Algie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Administrator
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like Metrix and Dynamics. Having a solid understanding of these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in office administration or technical services environments during your conversations. This will show that you understand the demands of the role and can bring valuable insights to the team.
✨Tip Number 3
Prepare to discuss your multitasking abilities and how you've successfully managed multiple priorities in past roles. This is crucial for the Technical Services Administrator position, where you'll need to juggle various tasks efficiently.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions. Whether it's through emails or during interviews, showing that you can effectively communicate with colleagues and stakeholders will be key to landing this job.
We think you need these skills to ace Technical Services Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Services Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in office administration and any relevant technical services experience. Use specific examples to demonstrate your skills in multitasking, attention to detail, and communication.
Showcase Your Skills: Make sure to highlight your computer literacy, especially with Microsoft Excel, Word, PowerPoint, and Outlook. Mention any experience you have with data input and document management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with Matthew Algie's commitment to sustainability and community, and express your eagerness to contribute to their team.
How to prepare for a job interview at Matthew Algie
✨Show Your Attention to Detail
As a Technical Services Administrator, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Multitasking Skills
This role requires juggling multiple tasks simultaneously. Share instances where you successfully managed various responsibilities and how you prioritized them effectively.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing technical information or past experiences.
✨Emphasize Your Teamwork Abilities
Collaboration is key at Matthew Algie. Prepare to talk about how you've worked with others in previous roles, highlighting your ability to build rapport and work towards common goals.
