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For Companies At a Glance
- Tasks: Lead a dynamic telesales team, hitting sales targets and ensuring top-notch customer service.
- Company: Join a Glasgow-based coffee roaster with over 150 years of industry expertise.
- Benefits: Enjoy a competitive salary, target-related bonuses, and a supportive work environment.
- Why this job: Be part of a passionate team in a thriving company that values your growth and success.
- Qualifications: Previous sales experience is essential; higher education preferred.
- Other info: Flexible working hours and opportunities for personal development await you!
The predicted salary is between 22843 - 34265 £ per year.
About Us
We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position
Senior Telesales Executive
Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday – Friday
Salary: £28554.45 per annum plus on-target earnings (up to £400 per month)
About The Role
The Senior Telesales Executive will conduct the same tasks as a Telesales Executive with the addition of some extra duties to support in the effectiveness of the Telesales department and maintaining the highest level of customer service and sales potential. In the absence of the Telesales & Telemarketing Manager the Senior Telesales Executive will be responsible for supervising the Telesales team.
Responsibilities
- Achieving Sales Targets: Ensure the team meets or exceeds sales goals and quotas.
- Team Development: Provide training, coaching, and support to help team members improve their sales skills and product knowledge.
- Performance Monitoring: Regularly review and analyse team performance metrics to identify areas for improvement.
- Motivation and Morale: Foster a positive and motivating work environment to keep the team engaged and productive.
- Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining quality standards in all interactions.
- Process Improvement: Continuously seek ways to improve sales processes and strategies for better efficiency and effectiveness.
- Reporting and Feedback: Provide regular reports to senior management and offer constructive feedback to team members during their monthly 1:1.
- Ensure all shifts are sufficiently covered, e.g. prompt arrival for allotted shift start time, taking correct lunch and breaks to ensure that Matthew Algie is providing a high standard of customer service. A level of flexibility is required to provide cover for other team members absence, holidays etc.
About You
Education / Qualifications / Training:
- Educated to Higher level.
- Previous sales experience.
Experience: Essential
- Previous experience in a busy sales office environment.
Desirable:
- Previous experience in a senior role.
Essential: Skills / Knowledge:
- Competent in all Microsoft office packages specifically Outlook, Excel, and Word.
- Excellent communication skills.
- Excellent time management and organisational skills
- Excellent attention to detail.
Desirable: Working knowledge of Matthew Algie’s PC hardware and software systems
- Working knowledge of Matthew Algie’s PC hardware and software systems
Personal Attributes:
- Ability to work well under pressure to meet deadlines.
- Ability to build strong working relationships with colleagues across the business.
- Able to multitask.
- Positive attitude
- Demonstrates initiative.
- Willingness to go the extra mile.
- Good time management
- Hands on and a proactive attitude.
- Working as part of a team, supporting, and encouraging colleagues with initiative to be able to work alone when required.
- Good team player.
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
How to Apply
Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Closing Date
12/09/2025
Location
Headquarters-based – Glasgow
Department
Telesales & Telemarketing
Job Title
Senior Telesales Executive – Glasgow
Salary
£28554.45 per annum + target related commission of up to £400 per month.
Experience
To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting professional. You’ll be a confident administrator with a track record of meeting targets in a KP
City: Glasgow
Country: United Kingdom
Note: This job description is sourced from the original posting and has been reformatted for clarity.
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Senior Telesales Executive - Glasgow employer: Matthew Algie
Contact Detail:
Matthew Algie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Telesales Executive - Glasgow
✨Tip Number 1
Familiarise yourself with the coffee industry and Matthew Algie's products. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills during the interview. As a Senior Telesales Executive, you'll be supervising a team, so be prepared to discuss your experience in coaching and motivating others.
✨Tip Number 3
Prepare examples of how you've previously met or exceeded sales targets. Use specific metrics to illustrate your success and how you can bring that same energy to the team at Matthew Algie.
✨Tip Number 4
Demonstrate your ability to analyse performance metrics. Be ready to discuss how you've used data to improve sales processes in the past, as this aligns with the responsibilities of the role.
We think you need these skills to ace Senior Telesales Executive - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or telemarketing. Emphasise any previous roles where you met sales targets and developed team members, as these are key responsibilities for the Senior Telesales Executive position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific achievements in your past roles that demonstrate your ability to lead a team and improve sales processes, aligning with the job description.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office, particularly Excel and Outlook, as well as your excellent communication and organisational skills. These are essential for the role and should be evident in both your CV and cover letter.
Follow Application Instructions: When applying, ensure you click 'APPLY' on the job posting and upload your CV as instructed. Double-check that all documents are correctly formatted and free of errors before submission to make a great first impression.
How to prepare for a job interview at Matthew Algie
✨Know Your Product
Familiarise yourself with the company's coffee products and services. Being able to discuss their offerings confidently will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a Senior Telesales Executive, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, focusing on training, motivation, and performance monitoring.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales experiences and how you've met or exceeded targets. Use specific metrics or examples to illustrate your success and impact in previous roles.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.