At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customers.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, private medical, and performance bonuses.
- Other info: Dynamic role with ongoing training and support from a talented team.
- Why this job: Be the face of our brand and make a real impact in the coffee industry.
- Qualifications: 1 year experience in Field Service with electrical/mechanical knowledge.
The predicted salary is between 35000 - 37000 € per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Field Service Engineer
Location: Greater London & surrounding area (seeking a candidate ideally based in the Rickmansworth or Northwood area).
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000.00 per annum DOE + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Field Service Engineer - Greater London & Surrounding area in Rickmansworth employer: Matthew Algie
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a supportive work culture that values ethics, passion, and collaboration. As a Field Service Engineer in Greater London, you'll enjoy a competitive salary, generous benefits including 28 days of annual leave, and opportunities for professional growth within a company committed to sustainability and community engagement. Join our talented team and experience a fulfilling career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Greater London & Surrounding area in Rickmansworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee industry or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience in electrical and mechanical maintenance, don’t be shy. Bring it up in conversations or interviews, and share specific examples of how you’ve solved problems in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job offers to come to you. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you’re serious about joining the team!
✨Tip Number 4
Prepare for the unexpected! In your interviews, be ready to tackle some technical questions or scenarios. Brush up on your knowledge of coffee equipment and think about how you’d handle various service situations.
We think you need these skills to ace Field Service Engineer - Greater London & Surrounding area in Rickmansworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your customer service experience and any relevant technical qualifications to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about working in the coffee industry and how your values align with ours. A personal touch can really make you stand out from the crowd!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions, especially in a customer-facing environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will not only show your expertise but also your passion for the role.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you ensure customer satisfaction, as this is key to the company's ethos.
✨Be Ready for Problem-Solving
Prepare to discuss specific instances where you've had to troubleshoot or solve technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical approach to fault-finding.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s sustainability initiatives or team dynamics. This shows your genuine interest in the organisation and aligns with their values of ethics and collaboration.
