At a Glance
- Tasks: Install, maintain, and repair coffee equipment while providing excellent customer service.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions with a passionate team.
- Benefits: Enjoy 28 days leave, private medical scheme, and performance bonuses.
- Other info: Dynamic work environment with ongoing training and support from an experienced team.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: 1 year experience in a similar role and strong electrical/mechanical knowledge required.
The predicted salary is between 35000 - 37000 £ per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Seeking a candidate in or near Manchester.
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000.00 per annum + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Field Service Engineer - Greater Manchester & Liverpool employer: Matthew Algie
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises sustainability and community engagement. As a Field Service Engineer in Greater Manchester & Liverpool, you'll enjoy competitive benefits including generous annual leave, a private pension, and ongoing training opportunities, all while working with a passionate team dedicated to excellence in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Greater Manchester & Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values, especially around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about field service engineering, brush up on your electrical and mechanical maintenance knowledge. Be ready to discuss specific examples from your past experience where you’ve solved problems or met KPIs.
✨Tip Number 3
Show off your customer service skills! This job is customer-facing, so be prepared to share stories about how you've gone above and beyond for clients. Highlight your communication skills and how you handle tricky situations with a smile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Don’t forget to upload your CV and let us know why you’d be a great fit!
We think you need these skills to ace Field Service Engineer - Greater Manchester & Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your electrical and mechanical maintenance experience, and don’t forget to mention any customer service successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the coffee industry and how your values align with ours at Matthew Algie. Show us why you’re the perfect fit for our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions, especially in a customer-facing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will not only show your expertise but also your passion for the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in providing excellent customer service. Prepare examples of how you've handled difficult situations or exceeded customer expectations in the past.
✨Understand the Company Values
Matthew Algie places a strong emphasis on ethics, sustainability, and community. Research their initiatives and be prepared to discuss how your values align with theirs. This shows that you're not just looking for a job, but a place where you can contribute positively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your logical approach to problem-solving. Think of specific instances where you successfully diagnosed and fixed a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
