At a Glance
- Tasks: Install, maintain, and repair coffee equipment while providing excellent customer service.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions with a passionate team.
- Benefits: Enjoy 28 days annual leave, private medical scheme, and performance bonuses.
- Other info: Dynamic role with ongoing training and support from an experienced team.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: One year of field service experience and strong electrical/mechanical knowledge required.
The predicted salary is between 35000 - 37000 £ per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Seeking a candidate in or near Royal Tunbridge Wells or Maidstone.
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000.00 per annum + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Field Service Engineer - Kent & East Sussex in Maidstone employer: Matthew Algie
At Matthew Algie, we pride ourselves on fostering a supportive and collaborative work culture that prioritises sustainability and community engagement. As a Field Service Engineer in the picturesque Kent & East Sussex region, you'll enjoy a competitive salary, generous benefits including 28 days of annual leave, and opportunities for professional growth within an industry-leading organisation. Join us to be part of a passionate team dedicated to excellence and innovation in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Kent & East Sussex in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values, especially around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about installing and maintaining coffee equipment, brush up on your electrical and mechanical knowledge. Be ready to discuss your past experiences and how they relate to the job at hand.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be the face of the company. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to upload your CV and any relevant certifications, and we’ll get back to you as soon as we can!
We think you need these skills to ace Field Service Engineer - Kent & East Sussex in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your customer service experience and any relevant technical qualifications to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in the coffee industry and how your values align with ours. A personal touch can really make your application stand out!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the field and can hit the ground running.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in service environments. Prepare examples of how you've handled difficult situations or exceeded customer expectations. This will demonstrate your ability to communicate effectively and maintain strong relationships.
✨Be Ready for Problem Solving
Expect some technical questions that test your problem-solving skills. Think about how you approach fault-finding and troubleshooting. You might even want to prepare a few scenarios where you successfully diagnosed and fixed an issue, showcasing your logical and methodical approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
