At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customers across Central London.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions with a passionate team.
- Benefits: Enjoy 28 days leave, private medical, pension, and performance bonuses.
- Other info: Dynamic work environment with ongoing training and support from an experienced team.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: 1+ year in a similar role, with electrical and mechanical maintenance knowledge.
The predicted salary is between 35000 - 39000 € per year.
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people.
Location: Seeking a candidate in Central London.
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £39,000.00 per annum + London weighting + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - Central London employer: Matthew Algie
At Matthew Algie, we pride ourselves on fostering a vibrant work culture that champions sustainability and community engagement. As a Field Service Engineer in Central London, you will enjoy a competitive salary, generous benefits including 28 days of annual leave, and opportunities for professional growth within a supportive team environment. Join us to be part of an innovative company that values ethics, collaboration, and the development of its people.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Central London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values, especially around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about installing and maintaining coffee equipment, brush up on your electrical and mechanical knowledge. Be ready to discuss your past experiences and how they relate to the job at hand.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be the face of the company. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to upload your CV and let us know why you’d be a great fit!
We think you need these skills to ace Field Service Engineer - Central London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in electrical and mechanical maintenance, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Matthew Algie and how your skills align with our values of ethics, passion, and collaboration. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think logically and methodically when it comes to fault-finding and problem-solving. Let us know how you’ve met or exceeded KPIs in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you, so hit that 'APPLY' button and let’s get started!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and solutions, as well as the technical diagrams and manuals that might come up during the interview.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and any instances where you went above and beyond to meet customer needs.
✨Demonstrate Problem-Solving Ability
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. A logical and methodical approach to fault-finding will impress the interviewers, so have a few examples ready.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios related to field service work. Think about how you would manage your time effectively while ensuring all safety regulations are met, and be prepared to explain your thought process.
