At a Glance
- Tasks: Generate leads and conduct outbound calls to promote our exceptional coffee products.
- Company: Join a proud Glasgow-based coffee roaster with a rich history since 1864.
- Benefits: Enjoy competitive salary, commission, generous leave, and staff discounts.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team in a thriving industry with real impact.
- Qualifications: Previous experience in telesales or telemarketing is essential.
We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 300 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Glasgow Head Office
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday - Friday
Salary: £27,626.30 per annum + up to £400 commission per month
Benefits: 28 days annual leave increasing with length of service plus 4 public holidays, medical cash back scheme, life insurance, private pension, staff discounts and more!
About the role: An excellent opportunity has arisen for an experienced Sales Executive to join us here at Matthew Algie on a permanent full time basis. The role of the Sales Executive is to develop a list of potential clients from lead generation from MA website and socials. To conduct outbound calls to prospect customers to promote the products and services of Matthew Algie and to capture essential customer information to tailor consultation appointments.
Responsibilities:
- Generate database of potential sales leads in the UK through proactive calls and emails.
- Call handling from inbound prospect customers, ask pertinent questions to understand customer requirements.
- Generate interest and close appointments over the phone.
- Data capture / plan and diarise follow ups.
- Answering client questions about products, prices, and availability.
- Input to Sales Management of ways to develop additional business and generate more leads.
- Prepare weekly and monthly reports.
- Responsible for welcome calls, to manage customer expectations through onboarding journey and aftercare.
- Responsible for achieving their agreed sales targets and call frequency.
- Upselling calls to existing customer base on a scheduled basis.
- Administration of order processing as required including initial orders.
- Input to Management on product & sales strategy.
About you: To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting business leads. You’ll be a confident administrator with a track record of meeting targets in a KPI driven sales environment, or the right attitude to commit to this! You will be educated to Standard Grade / GCSE or equivalent. You will be competent in all Microsoft Office packages and have superb interpersonal skills, including the ability to quickly build rapport with customers.
Skills / Knowledge:
- Excellent written and verbal communication skills.
- Able to work comfortably in a fast-paced environment.
- Ability to work toward and achieve sales targets.
- Ability to build strong working relationships.
- Ability to multi-task.
- Ability to persuade, influence and negotiate.
Personal Attributes:
- Self-motivated.
- A commitment to high levels of customer service.
- Confident approach to sales and upselling.
- Analytical.
- Highly organised.
- Excellent attention to detail.
- Positive attitude.
- Confident.
- Passionate.
- Demonstrates initiative.
- Proactive.
- Works well as part of a team and individually as required.
- Punctual.
Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.
Telemarketing Executive - Glasgow employer: Matthew Algie
MATTHEW ALGIE is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the coffee sales industry. With a strong focus on employee growth, team leadership, and exceptional customer relationships, employees benefit from ongoing training and development opportunities while working in the vibrant South of England and Wales region. Join us to be part of a passionate team dedicated to driving sales performance and achieving meaningful results.
