At a Glance
- Tasks: Manage customer payments and ensure timely debt collection in a dynamic environment.
- Company: Established coffee roaster with a rich history and a vibrant team in Glasgow.
- Benefits: 28 days leave, private pension, healthcare plan, staff discounts, and more!
- Other info: Opportunity for growth in a supportive and inclusive workplace.
- Why this job: Join a passionate team and make a real impact in the coffee industry.
- Qualifications: Experience in credit control and excellent communication skills required.
The predicted salary is between 27500 - 27500 € per year.
About us: We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Credit Controller
Location: Glasgow
Job Type: Full time, Fixed Term (Maternity Cover), Monday to Friday, 37.5 hours
Salary: £27,500 per annum + benefits
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private pension, healthcare cash plan, onsite parking, staff discounts and more!
Purpose of Role: An exciting new opportunity has arisen within Matthew Algie to apply for the role of Credit Controller, based in Glasgow on a full-time permanent basis. In your new role, you will ensure that all debts are paid in a timely manner in order to meet the debtor days target set out by the company. You will chase overdue debt by telephone, letter & email within the agreed timescales.
Key Responsibilities:
- Ensure customers make payment within the agreed payment terms
- Reviewing orders on hold, customer a/c queries and complaints in a courteous manner
- Checking, approving, or rejecting new account applications as per company procedures
- Ensuring monthly statements, first letters and final demands are printed, checked, and sent out within the agreed timescale
- Setting accounts up for direct debit and running the direct debits monthly on the dates set by management
- Dealing with customers professionally by phone, letter, and email. Taking card payments over the phone daily
- Passing accounts for Legal Action
- Maintain accurate records for all chasing activity
- Assisting with the month end reports
Experience: To be considered for this position, it is essential that you have demonstrable experience in a similar Credit Control role in a fast-paced office environment, supporting high-volume collections and monitoring bad debt. You will have experience in dealing with difficult conversations with customers, such as clients who have gone into administration. You'll be skilled at finding solutions that are acceptable to both the Company and the customer, where possible.
Skills / Knowledge:
- Excellent communications skills at all levels both written and verbal
- Good keyboard skills and competence of Word, Excel, and Outlook
- High standard of numeracy, accuracy, and attention to detail
- Strong organisational and time management skills
- Ability to recognise potential risks to the firm that should be escalated
- A proven track record in achieving credit control collection targets
- Confident call handler
- Knowledge of Credit Law
Personal Attributes:
- Ability to work in a high-pressure environment
- Ability to be flexible to meet the needs of the business
- Ability to work independently to own initiative and as part of a team
- A strong work ethic
- Good motivation and enthusiasm
- Ability to work with confidential information in a discreet manner
Application: If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Credit Controller - Maternity Cover - Glasgow employer: Matthew Algie
At Matthew Algie, we take pride in our rich heritage and commitment to excellence, making us an exceptional employer in Glasgow. Our supportive work culture fosters professional growth, offering generous benefits such as 28 days annual leave, a private pension, and healthcare cash plans, all while being part of a passionate team dedicated to delivering outstanding coffee solutions. Join us and be part of a thriving organisation that values your contributions and encourages your development in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - Maternity Cover - Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Credit Controller role. Highlight your experience with high-volume collections and how you handle tough conversations with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Credit Controller - Maternity Cover - Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can bring your unique talents to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've handled similar roles and what makes you excited about joining our Glasgow team.
Show Off Your Communication Skills:Since this role involves dealing with customers, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your numerical skills. Brush up on your understanding of financial terms and be ready to discuss how you've successfully managed collections in the past. Bring examples of how you’ve met or exceeded targets.
✨Prepare for Tough Conversations
You might face difficult discussions during the interview, especially around handling overdue debts. Think of scenarios where you’ve navigated tough conversations with clients and how you found solutions that worked for both parties. This will show your problem-solving skills.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Be prepared to demonstrate your verbal and written communication skills. You could even practice explaining complex credit control concepts in simple terms, as if you were talking to a customer.
✨Familiarise Yourself with Credit Law
Understanding credit law is crucial for a Credit Controller. Do some research on relevant laws and regulations, and be ready to discuss how they impact your work. This will show that you’re proactive and knowledgeable about the industry.
