At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customers.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, private pension, and staff discounts.
- Other info: Work independently with support from a talented technical team.
- Why this job: Be the face of our business and make a real impact.
- Qualifications: Knowledge of electrical and mechanical maintenance is essential.
The predicted salary is between 28000 - 34000 € per year.
Overview
About Us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation?
Position: Field Service Engineer – South East London
Location: Field Based, the candidate will ideally live in the Bromley, Eltham or Sidcup area
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: Base £32,000 to £34,000 DOE (Plus Bonus & O/T)
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose Of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.
Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our First Time Fix KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system.
Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience
It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Field Service Engineer - South East London employer: Matthew Algie
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions sustainability and community engagement. As a Field Service Engineer in South East London, you'll enjoy a supportive environment with ample opportunities for personal and professional growth, alongside competitive benefits such as a service vehicle, private medical cash-back scheme, and increasing annual leave. Join us to be part of a passionate team dedicated to innovation and excellence in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South East London
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry or those already working at Matthew Algie. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your electrical and mechanical maintenance knowledge during interviews. Use real-life examples to showcase how you've tackled problems in the past.
✨Tip Number 3
Be ready for a hands-on assessment! If they ask you to solve a technical problem on the spot, don’t sweat it. Just stay calm, think logically, and show them your methodical approach to fault-finding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - South East London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant electrical or mechanical maintenance experience, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the coffee industry and how your values align with ours at Matthew Algie. Show us why you’re the perfect fit for our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love a logical thinker who can approach problems methodically, so let us see your thought process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and we can’t wait to hear from you soon!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to solve them. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond for a customer. This will highlight your communication skills and your ability to handle tricky situations.
✨Be Ready for Problem Solving
Prepare for some scenario-based questions where you might need to demonstrate your logical approach to problem-solving. Think about how you would tackle a machine malfunction or breakdown, and be ready to explain your thought process clearly.
✨Time Management is Key
As a Field Service Engineer, you'll need to manage your time effectively. Be prepared to discuss how you prioritise tasks and ensure you meet deadlines. Sharing past experiences where you successfully managed your schedule will give you an edge.
