At a Glance
- Tasks: Install and maintain coffee equipment while solving problems on the go.
- Company: Join a dynamic team in a leading service company.
- Benefits: Enjoy 28 days leave, private medical cover, and staff discounts.
- Other info: Flexible working hours with ongoing training and career growth opportunities.
- Why this job: Make a real difference in customer satisfaction with your skills.
- Qualifications: Experience in field service and a knack for problem-solving required.
The predicted salary is between 35000 - 37000 € per year.
Location: Seeking a candidate in or near York
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000 per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more
Responsibilities:
- Install, maintain and repair coffee equipment across a portfolio of customer accounts.
- Handle a mix of planned maintenance and reactive fault calls, with autonomy to plan your day after training.
- Meet current safety and legislative regulations and satisfy customer requirements.
- Attend fault calls promptly and efficiently to meet customer requirements and cost targets.
- Monitor part usage and keep spares levels as outlined in company policy to support the "First Time Fix" KPI; parts allocation will be patch- and machine-specific and replenished via a buy box system.
- Attend calls individually with support from an experienced team; ongoing training provided as required.
Qualifications:
- At least one year of experience in a similar Field Service role.
- Thorough working knowledge of electrical and mechanical maintenance.
- Proven track record of success within a customer-facing service environment.
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience) – preferred.
- Full driving license.
Personal Attributes:
- Ability to work independently and as part of a team.
- Logical approach to problem solving and a methodical approach to fault-finding.
- Excellent timekeeping and strong customer communication skills.
Application: To apply, please upload your CV via the application portal after which the team will contact you.
Equality and Diversity: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - Leeds / York employer: Matthew Algie
As a Field Service Engineer with us in the Leeds/York area, you will join a supportive and dynamic team that values your expertise and fosters professional growth. Enjoy a competitive salary alongside generous benefits, including increasing annual leave, a private pension, and ongoing training opportunities, all within a culture that prioritises employee well-being and customer satisfaction. Our commitment to equality and diversity ensures a welcoming environment where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Leeds / York
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is right for you too. Plus, it’s a great way to stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Leeds / York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in electrical and mechanical maintenance, and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous jobs. We love candidates who can think logically and solve problems methodically, so let us know how you’ve done this in the past!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and avoid jargon. We want to get to know you, but we also need to see that you can communicate effectively with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right team. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Be ready to discuss specific experiences where you've successfully installed or repaired equipment, as this will show your expertise in the field.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you handle tricky situations with customers to demonstrate your ability to maintain strong relationships.
✨Plan Your Day Like a Pro
Familiarise yourself with how to manage your time effectively, especially when it comes to handling planned maintenance and reactive calls. Be prepared to discuss how you would prioritise tasks and ensure you meet customer requirements efficiently.
✨Be Ready for Problem Solving
Prepare to tackle some hypothetical fault-finding scenarios during the interview. Think logically about how you would approach diagnosing and fixing issues, as this will showcase your methodical problem-solving skills that are crucial for this role.
