At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customers.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, private medical, and staff discounts.
- Other info: Work independently with a supportive team and ongoing training.
- Why this job: Be the face of our brand and make a real impact in the coffee industry.
- Qualifications: 1 year experience in Field Service with electrical/mechanical knowledge.
The predicted salary is between 34000 - 36000 € per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Greater London - based in or near Rickmansworth or Northwood
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: Base salary of £34,000 to £36,000 DOE, plus approximately 10% in overtime and target related bonus per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience within a similar Field Service role. Thorough working knowledge of electrical and mechanical maintenance is also required, with a proven track record within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Field Service Engineer - Greater London employer: Matthew Algie
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises sustainability and community engagement. Our Field Service Engineers enjoy a competitive salary, generous benefits including 28 days of annual leave, and opportunities for professional growth through ongoing training and a realistic workload that allows for quality service delivery. Join us in Greater London to be part of a passionate team dedicated to excellence in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Greater London
✨Tip Number 1
Get to know the company! Research Matthew Algie and their values. When you understand their commitment to sustainability and community, you can tailor your conversations to show how you align with their mission.
✨Tip Number 2
Practice your technical skills! Since this role requires a solid understanding of electrical and mechanical maintenance, brush up on your knowledge and be ready to discuss specific experiences that highlight your expertise during interviews.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to represent the company positively while solving problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Matthew Algie. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer - Greater London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in electrical and mechanical maintenance, and any customer service skills that show you can handle client interactions like a pro.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the coffee industry and how your values align with ours at Matthew Algie. Don’t forget to mention your problem-solving skills and ability to work independently.
Showcase Your Technical Skills:Since this role requires a solid understanding of technical diagrams and manuals, make sure to mention any relevant certifications or experiences that demonstrate your technical prowess. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the field.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to meet a customer's needs. This will highlight your ability to communicate effectively and build relationships.
✨Be Ready for Problem-Solving
Prepare to demonstrate your logical approach to problem-solving. You might be asked to walk through how you would handle a specific fault or breakdown. Practising this beforehand can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
