At a Glance
- Tasks: Install, maintain, and repair coffee equipment while providing excellent customer service.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions with a passionate team.
- Benefits: Enjoy 28 days leave, private medical scheme, staff discounts, and a competitive salary.
- Other info: Work independently with support from a skilled team in a dynamic environment.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: One year of experience in a similar role and strong electrical/mechanical knowledge required.
The predicted salary is between 34000 - 36000 € per year.
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people.
Location: South West London and Surrey - based in or near the Epsom, Sutton, Dorking or Kingston Upon Thames area
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: Base salary of £34,000 to £36,000 DOE, plus approximately 10% in overtime and target related bonus per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience within a similar Field Service role. Thorough working knowledge of electrical and mechanical maintenance is also required, with a proven track record within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - South West London & Surrey in Epsom employer: Matthew Algie
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises sustainability and community engagement. As a Field Service Engineer in South West London and Surrey, you will enjoy a competitive salary, generous benefits including increasing annual leave, and ongoing training opportunities, all while working with a passionate team dedicated to excellence in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South West London & Surrey in Epsom
✨Tip Number 1
Get to know the company! Research Matthew Algie and their values, especially their commitment to sustainability and community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role requires a solid understanding of electrical and mechanical maintenance, brush up on your knowledge and be ready to discuss your experience during interviews. We want to see how you solve problems!
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be the face of the company. Be prepared to share examples of how you've handled customer interactions and resolved issues in the past. We love candidates who can communicate effectively!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining our team. Don’t forget to upload your CV and let us know why you’d be a great fit!
We think you need these skills to ace Field Service Engineer - South West London & Surrey in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your electrical and mechanical maintenance experience, and don’t forget to mention any customer service achievements!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in the coffee industry and how your values align with ours. Show us your personality and let us know what makes you a great fit for our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a customer-facing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and solutions, as well as the technical diagrams and manuals that might come up during the interview.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond to meet customer needs or resolve issues.
✨Demonstrate Problem-Solving Ability
Prepare to discuss your logical approach to troubleshooting and fault-finding. You might be asked to solve a hypothetical problem on the spot, so practice explaining your thought process clearly and methodically.
✨Be Ready for Questions About Autonomy
This role offers a good amount of independence, so be prepared to talk about how you manage your time and tasks effectively. Share examples of how you've successfully worked alone while still being part of a team.
