At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customer accounts.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, private medical scheme, and performance bonuses.
- Other info: Work in a supportive team with ongoing training and career growth opportunities.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: 1+ year in a similar role with electrical/mechanical maintenance knowledge.
The predicted salary is between 35000 - 37000 £ per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Seeking a candidate in or near Crawley.
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000.00 per annum + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Field Service Engineer - Crawley & West Sussex employer: Matthew Algie
At Matthew Algie, we pride ourselves on fostering a supportive and collaborative work culture that prioritises sustainability and community engagement. As a Field Service Engineer in Crawley & West Sussex, you will enjoy a competitive salary, generous benefits including 28 days annual leave, and opportunities for professional growth through ongoing training and a strong team environment. Join us to be part of an industry-leading organisation that values ethics, passion, and integrity in every aspect of our work.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Crawley & West Sussex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about installing and maintaining coffee equipment, brush up on your electrical and mechanical knowledge. Be ready to discuss your past experiences and how they relate to the job at hand.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be the face of the company. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to upload your CV and let us know why you’d be a great fit!
We think you need these skills to ace Field Service Engineer - Crawley & West Sussex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in electrical and mechanical maintenance, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Matthew Algie and how your skills align with our values of ethics, passion, and collaboration. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think logically and methodically when it comes to fault-finding and problem-solving. Let us know how you’ve met or exceeded KPIs in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll be in touch as soon as we can – we can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will not only show your expertise but also your passion for the role.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Be Ready for Problem Solving
Prepare to discuss your logical approach to troubleshooting and fault-finding. Think of specific instances where you’ve had to think on your feet to resolve an issue quickly and efficiently, as this will demonstrate your ability to meet KPIs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s sustainability initiatives or team dynamics. This shows your genuine interest in the organisation and helps you determine if it’s the right fit for you.
