Coffee Machine Filter Technician - Cambridge

About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Location: Field Based, covering the South East of England. Ideally the successful candidate will be based in Essex, Suffolk, Cambridgeshire or Kent.

Job Type: Full time, Permanent. 40 hours per week Monday to Friday, daytime only.

Salary: £28,000 to £32,000 per annum

Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!

Purpose of Role: As a Coffee Machine Filtration Technician, you will be the face of our business to install, maintain, and replace water filtration systems for commercial coffee machines. This role ensures consistent water quality, optimal machine performance, and prolonged equipment lifespan. On-going training will be provided as and when required.

Experience: It is essential that you have experience working in busy retail environments (e.g. hospitality or retail service contracts). Previous work in coffee equipment service, water treatment, or related technical fields is desirable but not essential.

Key Responsibilities:

• Install water filtration systems for coffee machines according to manufacturer specifications.
• Inspect, replace, and maintain water filters on a scheduled basis.
• Diagnose filtration-related issues such as low water flow, scaling, and taste inconsistencies.
• Test water hardness and quality using industry-standard tools.
• Flush and calibrate filtration units after installation or service.
• Maintain service records, part inventories, using I.T systems.
• Educate customers on proper water maintenance and filter replacement cycles.
• Collaborate with coffee machine technicians on broader service and repair tasks.
• Deliver clear, courteous, and professional service to clients in hospitality, office, and retail settings.
• Provide on-site customer training and usage guidance where required.
• Represent the company as a technical expert and brand ambassador for premium coffee solutions.
• Complete service reports, job tickets, and asset logs accurately using the field CRM/mobile app.
• Manage van stock, ensuring parts usage is logged and replenished on time.
• Comply with all health and safety regulations, risk assessments, and site-specific procedures.

Preferred Skills / Knowledge:

• Technical or mechanical aptitude; experience with small appliances or plumbing is a plus.
• Knowledge of water filtration systems.
• Ability to troubleshoot and resolve water flow issues.
• Strong communication and customer service skills.
• Valid driver’s license for on-site service work.

Personal Attributes:

• Ability to work independently and as part of a team.
• Logical approach to problem solving.
• Methodical approach to fault-finding.
• Excellent timekeeping.

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie

Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).