At a Glance
- Tasks: Train baristas and enhance coffee knowledge across the East of England & South East Midlands.
- Company: Join a historic Glasgow-based coffee company with a passion for excellence.
- Benefits: Enjoy 28 days annual leave, private medical cover, and staff discounts.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team and share your love for coffee with others.
- Qualifications: Experience in retail and a clean driving licence are essential.
About us: We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: The ideal candidate will live in or near Cambridge.
Job Type: Full time, permanent.
Hours: 40 hours per week, Monday to Friday
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!
Purpose of Role: The role holder is required to interact with customers at all levels across our customer base in the UK and Ireland. The role holder is required to interact effectively with managers and colleagues in other departments. This role holds an equipment budget for small parts ordered by sites in the trainers region.
Key Responsibilities:
- Audit (HC) area accounts each quarter to monitor progress & assess training needs in line with the brand standards
- Deliver training sessions of all levels at customer sites & where required at customer/MA training centres
- Manage customer relationships, ensuring customers renew contracts
- Deliver sales and margin growth
- Manage customer account list by area
- Deliver basic technical support onsite & over the phone, troubleshooting coffee machine issues, uploading new firmware & software & machine calibrations
- Evaluate own performance to continually improve customer & colleague support
- Desire to continually develop coffee knowledge & share with others
- Act as an ambassador for the department and company
Experience:
Essential
- Relevant experience in the retail sector
- Clean drivers licence with post-pass driving experience
- Experience of admin, planning and organisation
Desirable
- Experience in coffee sector
- Experience in multi-site organisation or field-based role
Skills / Knowledge:
- Excellent interpersonal skills to be able to build rapport with customers and colleagues across the organisation
- Good written and oral communication skills
- Computer literate including use of word, power point, outlook, email and basic excel
- Excellent planning and organisation skills to manage own workload to expected standards
- Ability to deliver creative and engaging training sessions
- Ability to provide account management support across a broad range of customers
- Good attention to detail and accuracy
- Ability to follow direction and work within agreed parameters
- Good listening skills
Personal Attributes:
- Ability to work under pressure to meet deadlines and customer timeframes
- Ability to work independently and as part of a team
- Ability to be flexible to meet the needs of the team and the customer
- Ability to handle work-based challenges, respond to last minute requests and problem solve
- Punctual
- A strong work ethic
- Resilience - able to respond professionally and courteously to customer complaints while remaining composed
- Personal motivation and enthusiasm
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Area Barista Trainer - East of England & South East Midlands in Cambridge employer: Matthew Algie
MATTHEW ALGIE is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the coffee sales industry. With a strong focus on employee growth, team leadership, and exceptional customer relationships, employees benefit from ongoing training and development opportunities while working in the vibrant South of England and Wales region. Join us to be part of a passionate team dedicated to driving sales performance and achieving meaningful results.
StudySmarter Expert Advice🤫
We think this is how you could land Area Barista Trainer - East of England & South East Midlands in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Matthew Algie. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Matthew Algie
Don't be shy about reaching out to Matthew Algie directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Barista Trainer - East of England & South East Midlands in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Matthew Algie and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Matthew Algie
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
