At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customer accounts.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, a service vehicle, and private medical benefits.
- Other info: Work independently with support from a talented team and enjoy ongoing training.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: Knowledge of electrical and mechanical maintenance; customer service skills are essential.
The predicted salary is between 35200 - 37400 £ per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Location: Field Based, the candidate will ideally be located in or near Belfast
Job Type: Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,200 - £37,400 per annum (including weekend OT) + bonuses
Benefits: 28 days annual leave plus 4 bank holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, perks, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie
Please note this is not a sponsored role, you MUST have Right to Work in Ireland.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - North East Ireland in Belfast employer: Matthew Algie
At Matthew Algie, we pride ourselves on fostering a supportive and collaborative work environment where ethics and sustainability are at the forefront of our mission. As a Field Service Engineer in North East Ireland, you'll enjoy a competitive salary, generous benefits including 28 days annual leave, and ongoing training opportunities, all while being part of a passionate team dedicated to making a positive impact in the coffee industry. Join us to not only advance your career but also contribute to meaningful projects that support our community and coffee farmers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - North East Ireland in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values, especially around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your electrical and mechanical knowledge. Brush up on your problem-solving techniques and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your customer service skills! Since this role is customer-facing, think of examples where you've gone above and beyond for a client. Highlighting your communication skills can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team at Matthew Algie. Don’t forget to upload your CV and let us know why you’re the perfect fit!
We think you need these skills to ace Field Service Engineer - North East Ireland in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant electrical or mechanical maintenance experience, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in the coffee industry and how your values align with ours. A personal touch can really make you stand out from the crowd!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Matthew Algie
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the technical side of the role.
✨Customer Service is Key
Since this role involves being customer-facing, practice your communication skills. Think about how you can convey technical information in a way that's easy for customers to understand. Prepare examples of how you've provided excellent service in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled challenges or solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical approach to fault-finding.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
