At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customer accounts.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, a service vehicle, and private medical cash-back scheme.
- Other info: Work independently with support from a talented team and ongoing training.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: Knowledge of electrical and mechanical maintenance; customer service skills are essential.
The predicted salary is between 35200 - 37400 £ per year.
About us: At Matthew Algie, you will work with some of the most talented individuals in the coffee industry. You will work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people.
Position: Field Service Engineer North East Ireland
Location: Field Based, the candidate will ideally be located in or near Belfast
Job Type: Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,200 - £37,400 per annum (including weekend OT) + bonuses
Benefits: 28 days annual leave plus 4 bank holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, perks, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements. It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we will be in touch as soon as we can.
Please note this is not a sponsored role, you MUST have Right to Work in Ireland.
Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - North East Ireland in Lisburn employer: Matthew Algie (Ireland) Limited
At Matthew Algie, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises ethics and sustainability. Our Field Service Engineers enjoy a range of benefits including generous annual leave, a private pension, and ongoing training opportunities, all while working in a dynamic environment that values individual contributions and fosters professional growth. Join us in making a meaningful impact in the coffee industry while enjoying the autonomy and support you need to thrive in your role.
Contact Details:
Matthew Algie (Ireland) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - North East Ireland in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee industry or related fields. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Matthew Algie and their commitment to sustainability. Show them you’re not just about fixing machines, but that you share their values and passion for the coffee industry.
✨Tip Number 3
Practice your customer service skills. As a Field Service Engineer, you'll be the face of the company. Be ready to demonstrate how you handle customer interactions and solve problems efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Matthew Algie. Don’t miss out!
We think you need these skills to ace Field Service Engineer - North East Ireland in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant electrical or mechanical maintenance experience, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Matthew Algie and how your values align with ours. A personal touch can really make a difference.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think logically and methodically when it comes to fault-finding and repairs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Matthew Algie (Ireland) Limited
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the technical side of the role.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help a customer or resolved a tricky situation. This will highlight your communication skills and ability to handle pressure.
✨Be Ready for Problem Solving
Prepare to demonstrate your logical approach to problem-solving. You might be asked to walk through how you would tackle a specific fault or malfunction. Practising this beforehand can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
