At a Glance
- Tasks: Install, maintain, and repair coffee equipment while providing excellent customer service.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days annual leave, a service vehicle, and private medical benefits.
- Other info: Dynamic role with ongoing training and support from an experienced team.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: Knowledge of electrical and mechanical maintenance; customer service experience preferred.
The predicted salary is between 35200 - 37400 £ per year.
About us: At Matthew Algie, you will work with some of the most talented individuals in the coffee industry. You will work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Field Service Engineer North East Ireland
Location: Field Based, the candidate will ideally be located in or near Belfast
Job Type: Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,200 - £37,400 per annum (including weekend OT) + bonuses
Benefits: 28 days annual leave plus 4 bank holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, perks, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements. It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Field Service Engineer - North East Ireland TLNT1_NI in Belfast employer: Matthew Algie (Ireland) Limited
At Matthew Algie, we pride ourselves on fostering a supportive and collaborative work environment where ethics and sustainability are at the forefront of our mission. As a Field Service Engineer in North East Ireland, you'll enjoy a competitive salary, generous benefits including 28 days annual leave, and opportunities for professional growth, all while working with a passionate team dedicated to making a positive impact in the coffee industry. Join us and be part of an organisation that values your contributions and invests in your future.
Contact Details:
Matthew Algie (Ireland) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - North East Ireland TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, especially those who work at Matthew Algie. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Field Service Engineer.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee catch-up, be ready to discuss your hands-on experience with electrical and mechanical maintenance. Real-life examples will make you stand out!
✨Tip Number 3
Prepare for the interview by researching Matthew Algie’s commitment to sustainability and community. Being able to discuss how your values align with theirs will show that you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to be part of an exciting, industry-leading organisation.
We think you need these skills to ace Field Service Engineer - North East Ireland TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the coffee industry and how it aligns with our values. Share any relevant experiences that highlight your passion for sustainability and community engagement.
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications that make you a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with Matthew Algie specifically. Mention how your background and skills can contribute to our mission and the exciting projects we undertake.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Matthew Algie (Ireland) Limited
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just interested in the role, but that you also have the technical know-how to back it up.
✨Showcase Your Customer Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and effectively, especially when dealing with technical issues. This will demonstrate that you can represent the company well.
✨Emphasise Teamwork
Even though you'll be working independently, it's important to show that you value collaboration. Talk about times when you've worked as part of a team to solve problems or improve processes. This aligns with the company's core values of ethics and collaboration.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s sustainability initiatives or their approach to training and development. This shows that you're genuinely interested in the organisation and its mission, and it gives you a chance to assess if it's the right fit for you too.
