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We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation?
Position: Sales Development Executive
Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday – Friday
Salary: £26,880.00 per annum plus on-target earnings (up to £400 per month)
About the role:
An excellent opportunity has arisen for an experienced Sales Development Executive to join us here at Matthew Algie on a permanent full time basis with fixed Monday – Friday shifts. The role holder is responsible for achieving their agreed sales targets by selling Matthew Algie and Espresso Warehouse products in line with the agreed company pricing parameters. The role holder may be required to travel to attend monthly and quarterly sales meetings where targets are discussed along with training and review from the previous quarter. In the course of their work, the role holder is required to interact with customers at all levels across our customer base. This would be predominantly on the phone, but situations may arise where the role holder may need to interact with customers in person. The role holder is also required to interact effectively with managers and colleagues in other departments during their work. The role holder is required to influence the customers on the designated call plans and colleagues in other departments within parameters set down the line manager. The role holder should operate within the structure decision making parameters agreed with the line manager and as set out by the Sales & Marketing Director.
Responsibilities
- Full accountability for account management of bronze accounts
- Explore opportunities to grow customer value/spend for bronze accounts
- Investigate any service issues for bronze accounts
- Liaise with CSM in the field as required for on site requirements
Planning / Preparation / Organisation
- Prior to making every outbound call a full review of the customer product trade agreement is to be completed to establish sales opportunities
- Review sales ledger reports to establish trading pattern
- Review gap report
- Ensure telephony/Laptop equipment is fully functional
- Ensure necessary stationary is to hand
Making the call
- Ensure correct telephone number is dialled
- Ask for the contact/decision maker on site
- State the purpose of the call
- Take the customer order
- Review the order, filling gaps and upsell promotions/gaps where applicable
- Place the order on the Matthew Algie capture screen
- Make effective use of all marketing support materials
Customer Care
- Investigate any service issues
- Confirm best call day and time & frequency
- Confirm contact on site
- Confirm all details on file are correct and collect email address
- Assess potential account growth by relevant questioning
Review / Administration
- Ensure customer order is captured correctly
- Schedule next agreed date and time for call
- Action and close all relevant call related administration
- Communicate any relevant information to Coffee Sales Manager responsible for the account
Key Performance Indicators
- 100% Overall Monthly GSV/NSV target
- 100% Overall Monthly AOV target
- 100% Overall Buyers % Target
- 99.5% Order Accuracy
- Minimum of 80 Calls per Day
- >£4Kpm New product Placement & promotional Activity
- All scheduled calls completed and on time
- Monthly, Quarterly and annual sales targets achieved
About you
To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting professional.
Education / Qualifications / Training
- Educated to GCSE / Standard Grade or equivalent
Experience
- Essential: Has worked in a busy call / contact centre environment in a telesales role
- Has worked in a KPI driven environment and meets or exceeds KPIs
- Desirable: Experience gained in a food or drinks related business
Skills / Knowledge
- Ability to work toward and achieve sales targets
- Ability to work in a highly demanding, structured and fast paced environment
- Possess excellent selling skills
- Excellent communication skills
- Ability to build strong working relationships
- Analytical
- Ability to multi-task
- Ability to persuade, influence and negotiate
- Highly organised
- Time management
- Excellent attention to detail
Personal Attributes
- Ability to work under pressure to meet deadlines
- Positive attitude
- Confident
- Passionate
- Demonstrates initiative
- Motivated by success
- Performs well under pressure
- Proactive
- Consistent
- Willingness to go the extra mile
- Customer focussed
- Works well as part of a team and individually as required
- Honest and respectful
- Punctual
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.
£26,880.00 per annum + target related commission of up to £400 per month.
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Sales Development Executive - Glasgow employer: Matthew Algie & Company
Contact Detail:
Matthew Algie & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Executive - Glasgow
✨Tip Number 1
Get to know the company inside out! Research Matthew Algie's history, values, and products. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself and your experience in telesales. Make sure to highlight how your skills align with the Sales Development Executive role. Confidence is key!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know what insider info you might get!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Matthew Algie. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Development Executive - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Development Executive role. Highlight your relevant experience in telesales or telemarketing, and don’t forget to showcase your ability to meet KPIs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coffee and sales. Share specific examples of how you've achieved sales targets in the past. We love a good story that shows your personality!
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging. We want to see that you can connect with customers even before the first call!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie & Company
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Matthew Algie's product range. Research their coffee offerings and any recent promotions. This will not only show your enthusiasm but also help you answer questions about how you can sell these products effectively.
✨Prepare for Role-Specific Scenarios
Think about the key responsibilities of a Sales Development Executive. Prepare examples from your past experience where you successfully managed accounts or met sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice your phone etiquette. Conduct mock calls with a friend or family member, focusing on clarity, confidence, and persuasion. This will help you feel more comfortable during the actual interview.
✨Show Your Passion for Customer Care
Matthew Algie values customer relationships, so be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific examples that highlight your ability to resolve issues and enhance customer satisfaction.