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- Tasks: Install, maintain, and repair coffee equipment for diverse customer accounts.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: Enjoy 28 days leave, bonuses, and a private pension.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: Knowledge of electrical and mechanical maintenance; customer service skills essential.
- Other info: Dynamic role with ongoing training and support from an experienced team.
The predicted salary is between 30000 - 35000 £ per year.
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Central & East London (seeking a candidate ideally based in the Romford & Dagenham area)
South East London (seeking a candidate ideally based in the Bromley, Eltham or Sidcup area)
South West London and Surrey (seeking a candidate ideally based in the Sutton, Dorking or Kingston Upon Thames area)
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,200 to £37,400 per annum DOE (including OT) + bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash‑back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost‑effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our 'First Time Fix' KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day‑to‑day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need on a job. On‑going training will be provided as and when required.
Experience
It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer‑facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault‑finding
- Excellent time‑keeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Field Service Engineer - London employer: Matthew Algie & Company
Contact Detail:
Matthew Algie & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London
✨Tip Number 1
Get to know the company! Research Matthew Algie and their commitment to sustainability and community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your electrical and mechanical maintenance knowledge, as well as your customer service skills. Being able to demonstrate your expertise during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Matthew Algie. Don’t miss out!
We think you need these skills to ace Field Service Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Field Service Engineer role. Highlight any customer-facing experience and technical knowledge you have, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about working in the coffee industry and how your values align with ours. This is your chance to showcase your personality and enthusiasm, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a customer service environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Matthew Algie & Company
✨Know Your Coffee Equipment
Familiarise yourself with the types of coffee machines and equipment that Matthew Algie services. Understanding the technical aspects and common issues will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues, communicated effectively, and maintained a positive relationship with clients, as this is crucial for a Field Service Engineer.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled mechanical or electrical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your logical approach to fault-finding.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s sustainability initiatives, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
