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- Tasks: Install, maintain, and repair coffee equipment for diverse customer accounts.
- Company: Join Matthew Algie, a leader in sustainable coffee solutions.
- Benefits: 28 days leave, private pension, medical cashback, and staff discounts.
- Why this job: Be the face of our business and make a real impact in the coffee industry.
- Qualifications: 1 year experience in Field Service, electrical/mechanical knowledge, and customer service skills.
- Other info: Enjoy a supportive team environment with ongoing training and career growth.
The predicted salary is between 34000 - 36000 £ per year.
About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people.
Location: Seeking a candidate based in the Royal Tunbridge Wells area
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4) + 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts) + performance based bonuses
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements. It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our 'First Time Fix' KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience: It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge:
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes:
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Field Service Engineer - Kent & Surrounding area employer: Matthew Algie & Company
Contact Detail:
Matthew Algie & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Kent & Surrounding area
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Matthew Algie. Understand their values around sustainability and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about field service engineering, brush up on your electrical and mechanical maintenance knowledge. Be ready to discuss specific examples from your past experience that highlight your problem-solving abilities.
✨Tip Number 3
Show off your customer service skills! This job involves a lot of interaction with clients, so be prepared to share stories that demonstrate your excellent communication and customer service abilities. Remember, it’s all about making a great impression!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. So, head over to our site, upload your CV, and let’s get the ball rolling. We can’t wait to hear from you!
We think you need these skills to ace Field Service Engineer - Kent & Surrounding area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in electrical and mechanical maintenance, and showcase any customer service achievements. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the coffee industry and why you want to work with us at Matthew Algie. Be sure to mention your problem-solving skills and how you can contribute to our mission.
Show Off Your Skills: Don’t forget to include any certifications like City & Guilds or equivalent. If you have experience with technical diagrams or have a knack for meeting KPIs, let us know! We love candidates who can demonstrate their skills effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie & Company
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in service environments. Think of specific examples where you went above and beyond for a customer. This will highlight your excellent communication skills and commitment to customer satisfaction.
✨Be Ready for Problem Solving
Prepare to demonstrate your logical approach to problem-solving. You might be asked to walk through how you would handle a specific fault or breakdown. Practising this beforehand can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.