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For Companies At a Glance
- Tasks: Install, maintain, and repair coffee equipment for diverse customers.
- Company: Join Matthew Algie, a sustainability-focused leader in the coffee industry.
- Benefits: Enjoy 28 days leave, private pension, medical cashback, and staff discounts.
- Other info: Dynamic role with ongoing training and support from an experienced team.
- Why this job: Be the face of our brand while working independently and making a real impact.
- Qualifications: Experience in electrical/mechanical maintenance and excellent customer service skills.
The predicted salary is between 30000 - 50000 ÂŁ per year.
Overview
About us: At Matthew Algie, you’ll work with talented individuals in the coffee industry in a sustainability‑focused organisation that invests in its people. Ethics, passion, integrity and collaboration are core to our work with customers and coffee farmers.
Location: Field Based, ideally in the Manchester area. Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4).
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more.
Purpose of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance and reactive calls for machine malfunctions and breakdowns. After full training, you will have support from our Technical Team to schedule your day with autonomy over your jobs. We balance the number of assigned jobs with safety and regulatory requirements and customer needs, aiming to attend fault calls promptly and resolve them in the most efficient and cost‑effective manner.
You will monitor part usage to ensure spares are kept at levels outlined in company policy to meet our “First Time Fix” KPI. Parts allocation will be unique to your patch and the machines you encounter, replenished via a buy box system.
Day‑to‑day you will attend calls individually, with support from an experienced team available if needed. Ongoing training will be provided as required.
Experience
Essential: thorough working knowledge of electrical and mechanical maintenance, with a proven track record in a customer‑facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
Application
If this sounds like you, you could be the right fit for us. Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks from the Team at Matthew Algie.
Equality & Recruitment
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and where decisions are based on merit. Our selection does not discriminate on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
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Field Service Engineer - Greater Manchester & Liverpool employer: Matthew Algie & Company
Contact Detail:
Matthew Algie & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Greater Manchester & Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, especially those who work at Matthew Algie. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Field Service Engineer.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee catch-up, be ready to discuss your experience with electrical and mechanical maintenance. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Prepare for the interview by researching Matthew Algie’s values and sustainability efforts. Be ready to share how your personal ethics align with theirs. This shows you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. We can’t wait to hear from you!
We think you need these skills to ace Field Service Engineer - Greater Manchester & Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant electrical or mechanical maintenance experience, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with coffee equipment and how your background makes you a great fit for our team at Matthew Algie.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Matthew Algie & Company
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical maintenance knowledge. Familiarise yourself with common coffee equipment issues and how to resolve them. This will show that you're not just a candidate, but someone who understands the industry.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer, as this will highlight your communication skills and dedication.
✨Be Ready to Problem Solve
Prepare for some scenario-based questions where you might need to demonstrate your logical approach to problem-solving. Think about how you would handle a machine breakdown or a tricky customer situation, and be ready to walk them through your thought process.
✨Time Management is Key
As a Field Service Engineer, you'll need to manage your time effectively. Be prepared to discuss how you prioritise tasks and meet KPIs. You could even share a time when you successfully balanced multiple jobs while ensuring customer satisfaction.