Field Service Engineer - Coffee

About us At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. As we continue to grow, we are always on the lookout for talented coffee‑trained Field Service Engineers to join Matthew Algie. Even if there isn’t an immediate vacancy in your local area, we would still love to hear from you. By applying – provided you have the required experience – you’ll become part of our engineering talent pipeline, allowing us to connect with you as opportunities arise that match your location, skills and experience!

Position Details

• Location: Seeking talented individuals across the UK
• Job Type: Full time, Permanent. Monday to Friday, daytime only + weekend cover on rota
• Salary: £35,000 to £37,000 per annum DOE, plus 13 guaranteed weekends OT (1 in 4 – approximately additional 10%, paid regardless of callouts), + performance based bonuses

Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash‑back scheme membership, employee assistance programme, staff discounts and more!

Purpose of Role

As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.

Key Responsibilities

• Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns.
• After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs.
• We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements.
• You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost‑effective manner, and to customer requirements.
• It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our “First Time Fix” KPI is met.
• Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system.
• Day‑to‑day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job.
• Ongoing training will be provided as and when required.

Experience & Qualifications

• It is essential that you have at least one year of experience as a Field Service Engineer dealing with coffee equipment.
• You should have a proven track record of success within a customer‑facing service environment.

Preferred Skills / Knowledge

• City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
• Excellent customer communication and customer service skills
• Ability to understand technical diagrams and manuals
• Track record of meeting or exceeding KPIs
• Full driving license

Personal Attributes

• Ability to work independently and as part of a team
• Logical approach to problem solving
• Methodical approach to fault‑finding
• Excellent timekeeping

Application

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.

Equality & Diversity

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.