Channel Manager - UK

About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Location: Field Based, UK

Job Type: Permanent, full time

Salary: £45-£48,000.00 per annum, plus on target earnings + company vehicle

Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, company car, private pension, healthcare cash plan, employee assistance programme, staff discounts and more!

Purpose of Role: The role is responsible for leading and developing a team of field-based Key Account Managers across Great Britain, ensuring delivery of both individual and collective performance targets. This includes regular time in the field to coach, support and review team performance, as well as building strong internal relationships across departments to coordinate effective, customer-focused activity. The position requires a high level of influence, decision-making authority, and collaboration to drive alignment and achieve business objectives. Alongside people leadership, the role holds accountability for driving growth across both existing and new business, ensuring strong customer retention and maximising account performance through effective planning, negotiation, and targeted activity. The successful candidate will lead on sales planning, forecasting, and budget management, including monitoring performance across accounts, products, and territories, while ensuring accurate reporting and timely administration. Regular travel is required to support the team and maintain strong engagement across the channel.

Key responsibilities:

• Manage and support Key Account Managers in the delivery of territory sales targets
• Provide weekly sales updates, summarising Key Account Manager performance against targets and set out plans for growth
• Develop and grow nominated national accounts ensuring targets achieved
• Identify and secure new business customers
• Enhance Business Unit reputation across wider Matthew Algie business functions, ensuring improved knowledge and understanding of Coffee To Go and Workplace business and delivery of objectives
• Evaluate marketing activity through ROI and recommend opportunities for growth
• Support monthly Business Unit reviews with the SLT through performance and people reporting and updates

Experience: To be considered for this role, it is essential that you can demonstrate proven experience in sales team management and national account management within the coffee, FMCG, or convenience sectors, with a strong track record of delivering growth and developing key customer relationships.

Essential:

• Sales team management
• Convenience and forecourt sector experience
• Coffee background

Desirable:

• Minimum 2 years national account management
• Track record of achieving excellent new business and organic growth results
• Network of contacts within relevant industry

Education / Qualifications / Training: The post holder should be of degree calibre with out-of-home or combined FMCG experience. Competent in all Microsoft Office packages specifically outlook, excel, word and PowerPoint.

Skills / Knowledge:

• People coaching and sales development
• Ability to motivate, focus and interact with wider team members in a professional and structured manner
• Effective communicator at all levels
• High standards of personal administration, time management and organisational skills

Desirable:

• Industry awareness and competitor and trend knowledge
• Excellent presentation and negotiation skills
• Strategic planning and commercial acumen

Personal Attributes:

• Genuine and ambitious team player
• Craves the challenge to develop people and national accounts within a competitive sector
• Confident negotiator
• Excellent communicator
• Strong networking ability
• Professional mindset
• Self-motivated
• Flexible can do approach
• Anticipates customer needs
• Driven individually with a passion to succeed
• Active networking within the convenience and workplace sectors

Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).