Credit Control Team Leader - Glasgow

We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland.

Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Credit Control Team Leader
Location: Glasgow Headquarters
Job Type: Full time (39.5 hours, Monday to Friday)
Salary: £32,700.00 per annum, DOE
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private pension, life assurance, healthcare cash plan, onsiteparking, staff discounts and more!

Purpose of Role:
An exciting new opportunity has arisen to apply for the role of Credit Control Team Leader, based in Glasgow. In your new role, you will ensure the Credit Control Team are effectively dealing with customer account queries, complaints, including liaising with other departments, to ensure that they are brought to a satisfactory conclusion. You will alsoMonitor agreed credit limits and ensure the Credit Control team are chasing overdue debt by telephone, letter & email within agreed timescales.
Key Responsibilities:

• Managerial responsibility including assisting with setting team targets and authorising set credit limits in line with company polices
• Lead a team of four- keep them motivated and build strong relationships both within the team and with internal and external key accounts
•Assess risks and make decisions on granting credit and liaise with Credit Manager to agree payment plans for customers with cash flow problems
• Direct and support the Credit Control Team in delivering company targets
• Credit check and monitor new and existing customers to ascertain correct credit limit, ensuring correct forms are completed for each
• Ensure monthly statements, first letters and final demands are printed, checked and sent out within the agreed timescale
• Ensure month end procedures are completed on time – oversee Direct Debits / manual statements with all returned Direct Debit accounts are administered and called at month end.
• Complete a 6-monthly Credit review of entire database to ensure company guidelines are being followed
• Ensure all identified accounts are passed to Legal for action
• Ensure external portals are maintained up to date and any issues are resolved to ensure swift payment
• Ensure the ‘Stop List’ is run hourly and resolve any issues to be ensure orders are released.
• Ensure the review of orders on hold, customer a/c queries and complaints are dealt with in a timely, courteous and consistent manner

Experience:

To be considered for this position, it is essential that you have demonstrable experience in a similar Credit Control role in a fast-paced office environment, supporting high-volume collections and monitoring bad debt. You will ideally have experience in a team leader role, and will be skilled at finding solutions that are acceptable to both the Company and the customer, where possible.

CICM qualification is also desirable.

Skills / Knowledge:
• Excellent communications skills at all levels both written and verbal
• Good keyboard skills and competence of Word, Excel and Outlook
• High standard of numeracy, accuracy and attention to detail
• Strong organisational and time management skills
• High attention to detail
• Ability to recognise potential risks to the firm that should be escalated
• A proven track record in achieving credit control collection targets
• Good listening skills
• Knowledge of Credit Law
• Knowledge of Sage

Personal Attributes

• Outgoing and confident personality
• Ability to work independently and as part of a team
• Motivated and enthusiastic
• Good timekeeper
• A strong work ethic
• Ability to work under pressure
• Honest and trustworthy
•Good team player with a flexible approach and a willingness to learn
• Conscientious

Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie.

Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics)

To be considered for this position, it is essential that you have demonstrable experience in a similar Credit Control role in a fast-paced office environment, supporting high-volume collections and monitoring bad debt.

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