Associate Research Consultant, CoStar - London

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

As an Associate Research Consultant, you are responsible for identifying, validating and documenting the key element to CoStar's success: Our data. Through building relationships with industry stakeholders, you will capture market-critical information that enables our clients to make informed high impact business decisions. Additionally, you will be responsible for ensuring clients maximise CoStar Group's marketing and information products.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory.
• Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market.
• Monitor client usage and engage clients to use CoStar products in new and effective ways.
• Build and maintain mutually beneficial relationships with clients.
• Act as a first point of contact for new clients and support early adoption of the product.
• Provide on-going training and support to clients to increase product use and knowledge.
• Partner with our clients to help them position and market their properties on the CoStar platform.
• Partner closely with CoStar sales organization to effectively on-board and resolve client inquiries.
• Provide exceptional service to all clients with a heavy emphasis on personal attention.

QUALIFICATIONS

• Bachelors' degree or equivalent experience.
• Experience in a customer service environment, ideally within a corporate context.
• Excellent communication skills, ability to deal with people at all levels of seniority.
• Demonstrate a strong interest in the commercial real estate industry.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas.
• Natural curiosity, persistence, and ability to conduct thorough investigative research.
• Proven success performing to metrics or key performance indicators (KPIs).

WHAT'S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you to be your best, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!

Our Associate Research Consultants are provided with a comprehensive training program, emphasising commercial real estate principles, branding techniques, and client service phone skills and opportunities to gain subject matter expertise.

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.