Product Support Associate, STR - London
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Job Description
COSTAR GROUP - PRODUCT SUPPORT ASSOCIATE, STR – LONDONOVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets. Learn more about STRROLE DESCRIPTIONThe Product Support Associate is responsible for creating a positive service experience for our customers. This is achieved by providing product or website support via phone and/or email for STR customers around the world. The Product Support Associate will work cohesively and efficiently with other departments in the organization to ensure customer inquiries are fully resolved. RESPONSIBILITIES Maintain appropriate knowledge of products and services to resolve client questions or concerns in an accurate and timely manner.Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution within established time commitments.Support customers within multiple asset classes: hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed. Maintain customer records by updating and entering
Product Support Associate, STR - London in Kennington employer: Matterport
Matterport is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, the company provides comprehensive benefits including full medical cover, life assurance, and generous annual leave, making it an attractive place for professionals looking to thrive in the fast-paced B2B SaaS environment.
