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- Tasks: Lead the deployment and optimisation of Mattermost for enterprise clients across the UK.
- Company: Join Mattermost, a leading collaborative workflow platform trusted by top organisations.
- Benefits: Competitive salary, remote-first culture, and opportunities for professional growth.
- Other info: Work in a diverse, inclusive team that values your unique perspective.
- Why this job: Be a technical leader in a high-stakes environment, making a real impact on secure collaboration.
- Qualifications: 5+ years in Technical Account Management or similar roles with strong technical expertise.
The predicted salary is between 60000 - 80000 £ per year.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
Mattermost is seeking a Senior Technical Account Manager (TAM) who is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom. This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Key Responsibilities- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Build trusted relationships with stakeholders across the UK.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English (written and spoken) required.
- Excellent communication and stakeholder management skills.
- Must be authorized to work in the United Kingdom.
- Experience supporting public sector, defense, or regulated industries.
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- Experience supporting air-gapped or highly secure deployments.
- Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
- Experience working in a startup or high-growth SaaS environment.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.
Senior Technical Account Manager (UK) employer: Mattermost
Contact Detail:
Mattermost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mattermost on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Mattermost's platform. Understand their tech stack and how it fits into the defence and security sectors. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Senior Technical Account Manager, you'll need to explain complex concepts clearly. Try explaining Mattermost’s features to a friend who knows nothing about tech—if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Mattermost.
We think you need these skills to ace Senior Technical Account Manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Account Manager role. Highlight your experience in technical account management, cybersecurity, and DevSecOps, as these are key areas for us at Mattermost.
Showcase Your Technical Skills: We want to see your technical expertise shine! Include specific examples of your work with Linux, cloud infrastructure, and scripting languages. This will help us understand how you can contribute to our team.
Communicate Clearly: Since this role involves working with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate complex concepts simply. We love clear and concise communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mattermost
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your expertise in infrastructure, cybersecurity, and DevSecOps. Brush up on your knowledge of Linux, networking, and cloud infrastructure, and be ready to discuss how you've successfully deployed similar solutions in the past.
✨Build Rapport with Stakeholders
Your ability to build trusted relationships is crucial. Prepare to share examples of how you've effectively communicated complex technical concepts to both technical and non-technical audiences. Think about how you can showcase your stakeholder management skills during the interview.
✨Showcase Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your proactive approach to preventing issues and optimising system architecture, as this will resonate well with the interviewers looking for a technical leader.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to lead onboarding and deployment processes. Think through potential customer scenarios and how you would guide them through integrating Mattermost with their existing systems, ensuring high reliability and security.