At a Glance
- Tasks: Lead the deployment and optimisation of Mattermost for enterprise clients while providing technical guidance.
- Company: Join a forward-thinking tech company focused on collaboration and innovation.
- Benefits: Enjoy fully remote work, unlimited vacation, and a growth fund to support your career.
- Other info: Experience a dynamic environment with opportunities for professional growth and community engagement.
- Why this job: Be a trusted advisor and make a real impact in the tech landscape.
- Qualifications: 5+ years in technical account management with strong expertise in infrastructure and cybersecurity.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
Mattermost is seeking a Senior Technical Account Manager (TAM) who is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Build trusted relationships with stakeholders across the UK.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
Qualifications
- This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Excellent communication and stakeholder management skills.
- Strong understanding of cybersecurity best practices and secure system design.
- Fluent English (written and spoken) required.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.
- Must be authorized to work in the United Kingdom.
- Experience supporting public sector, defense, or regulated industries.
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- Experience supporting air-gapped or highly secure deployments.
- Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- Experience working in a startup or high-growth SaaS environment.
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
Benefits
- Fully remote work.
- Office setup fund.
- Coworking space stipend.
- Global and regional team meetups.
- Growth fund.
- Unlimited vacation.
- Family and Friends Days.
- Async weeks.
- Health benefits.
- 401(k) Pension.
- Open Source Fridays.
- Community hackathons and events.
Senior Technical Account Manager in London employer: Mattermost
Mattermost is an exceptional employer that prioritises employee growth and well-being, offering a fully remote work environment complemented by generous benefits such as unlimited vacation, a growth fund, and health benefits. Our collaborative work culture fosters innovation through community hackathons and open-source initiatives, while the opportunity to engage with global teams ensures that every employee can thrive in their role as a trusted technical advisor for enterprise clients across the UK.
