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- Tasks: Lead the deployment and optimisation of Mattermost for enterprise clients across the UK and Francophone Europe.
- Company: Join Mattermost, a leading collaborative workflow platform trusted by top-tier organisations.
- Benefits: Competitive salary, remote-first culture, and opportunities for professional growth.
- Why this job: Be a technical leader in a high-stakes environment, making a real impact on secure collaboration.
- Qualifications: 5+ years in Technical Account Management with strong expertise in infrastructure and cybersecurity.
- Other info: Work in a dynamic, inclusive environment that values diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
Mattermost is seeking a Senior Technical Account Manager (TAM) who is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom and Francophone Europe. This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Key Responsibilities- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Build trusted relationships with stakeholders across UK and French-speaking regions.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English and French (written and spoken) required.
- Excellent communication and stakeholder management skills.
- Must be authorized to work in the United Kingdom.
- Experience supporting public sector, defense, or regulated industries.
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- Experience supporting air-gapped or highly secure deployments.
- Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
- Experience working in a startup or high-growth SaaS environment.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.
Senior Technical Account Manager (UK) (Bilingual French) United Kingdom employer: Mattermost, Inc.
Contact Detail:
Mattermost, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager (UK) (Bilingual French) United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Mattermost or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss topics like cloud infrastructure, cybersecurity, and DevOps practices. We want to see you shine!
✨Tip Number 3
Showcase your bilingual skills! Since this role requires fluency in both English and French, be ready to demonstrate your language abilities during the interview. It’s a big plus for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Technical Account Manager (UK) (Bilingual French) United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Account Manager role. Highlight your experience in technical account management and any relevant skills that match the job description, especially your bilingual abilities in English and French.
Showcase Your Technical Skills: We want to see your technical expertise shine! Include specific examples of your experience with Linux, cloud infrastructure, and DevOps tools. This will help us understand how you can contribute to our team and support our customers effectively.
Communicate Clearly: Since this role involves working with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate complex concepts simply. Use clear language and avoid jargon where possible to demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Mattermost!
How to prepare for a job interview at Mattermost, Inc.
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your expertise in infrastructure, cybersecurity, and DevSecOps. Brush up on your knowledge of Linux, networking, and cloud infrastructure. Be ready to discuss how you've successfully deployed similar platforms in the past.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both English and French, practice articulating complex technical concepts in both languages. Prepare to switch between languages during the interview if needed, and consider how you can build relationships with stakeholders across UK and Francophone regions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of specific examples where you've led onboarding or resolved technical issues for clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Mattermost values collaboration and open-source principles. Familiarise yourself with their platform and how it supports high-stakes workflows. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of secure collaboration.