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- Tasks: Lead technical success for enterprise clients, ensuring seamless deployment and integration of Mattermost.
- Company: Join Mattermost, a leading platform trusted by top-tier organisations for secure collaboration.
- Benefits: Competitive salary, remote-first culture, and opportunities for professional growth.
- Why this job: Be a key player in high-stakes projects that shape the future of secure communication.
- Qualifications: 5+ years in technical roles, fluent in English and French, with strong technical expertise.
- Other info: Work in a dynamic, inclusive environment with a focus on innovation and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
Mattermost is seeking a Senior Technical Account Manager (TAM) who is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom and Francophone Europe. This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Key Responsibilities- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Build trusted relationships with stakeholders across UK and French-speaking regions.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English and French (written and spoken) required.
- Excellent communication and stakeholder management skills.
- Must be authorized to work in the United Kingdom.
- Experience supporting public sector, defense, or regulated industries.
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- Experience supporting air-gapped or highly secure deployments.
- Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
- Experience working in a startup or high-growth SaaS environment.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we're happy to assist.
Senior Technical Account Manager (UK) (Bilingual French) New United Kingdom in London employer: Mattermost, Inc.
Contact Detail:
Mattermost, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager (UK) (Bilingual French) New United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mattermost on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss topics like cloud infrastructure, cybersecurity, and DevSecOps. We want to see that you can walk the talk!
✨Tip Number 3
Show off your bilingual skills! Since this role requires fluency in both English and French, practice discussing technical concepts in both languages. It’ll set you apart and show you’re ready for the diverse client base.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mattermost team.
We think you need these skills to ace Senior Technical Account Manager (UK) (Bilingual French) New United Kingdom in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Technical Account Management and your bilingual skills. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Technical Skills: Since this role is all about technical leadership, be sure to emphasise your knowledge in areas like Linux, cloud infrastructure, and cybersecurity. We love seeing candidates who can clearly articulate their technical prowess and how it can benefit our clients.
Communicate Clearly: Remember, you’ll be dealing with both technical and non-technical audiences. Use clear and concise language in your application to demonstrate your communication skills. We’re looking for someone who can bridge the gap between tech and business!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mattermost, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Linux, networking, and cloud infrastructure. Be ready to discuss how you've used these skills in past roles, as well as any relevant tools like Docker or Kubernetes.
✨Showcase Your Communication Skills
As a Senior Technical Account Manager, you'll need to communicate complex ideas clearly. Prepare examples of how you've successfully explained technical concepts to non-technical stakeholders, and practice articulating your thoughts in both English and French.
✨Build Rapport with the Interviewers
Establishing trust is key in this role. During the interview, engage with your interviewers by asking insightful questions about their experiences and the company culture. This will show that you're genuinely interested in building relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've tackled challenges in customer deployments or integrations, and be ready to explain your thought process and outcomes.