Company Description
CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
The Opportunity:
The Key Account Representative will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.
This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes.
What Your Impact Will Be:
Ecommerce Development
Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.
Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently.
Contribute to initiatives that accelerate customer acquisition and revenue growth.
Account Management & Commercial Operations/Execution
Support the day-to-day management of e-commerce accounts across Europe.
Assist in delivering customer growth plans and commercial objectives.
Monitor account performance and identify opportunities for improvement and growth.
Provide operational support to Account Managers to ensure seamless execution of commercial plans.
Support forecasting, promotional planning, pricing updates and customer administration.
Ensure accurate and timely completion of reporting and customer requirements.
Cross-Functional Collaboration
Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.
Build positive and productive relationships both internal and externally.
Contribute to a collaborative and high-performing team culture.
Provide support for cross-category projects across the Mattel business.
Qualifications
What We’re Looking For:
- 3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment.
- Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.
- Comfortable working in ambiguous situations and adapting to changing priorities.
- Strong communication and relationship-building skills.
- Highly organised with excellent planning, coordination and prioritisation skills.
- Strong analytical capability with the ability to interpret data and generate actionable insights.
- Resilient, proactive and determined to achieve outcomes.
- Team-oriented with a collaborative, empathetic and supportive approach.
- Excellent Microsoft Office skills, particularly Excel and PowerPoint.
- Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
- Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.
Additional Information
What We Offer:
- Gross annual salary range of GBP 47,040 - GBP 55,860
- Bonus scheme: Participation in Mattel Incentive Plan (MIP)with the target of 7.5% of base salary, payout is determined by company and individual performance results
- Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
- Cycle to work scheme
- Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
- Contributory pension scheme
- Private health insurance
- Dental insurance & dental service app
- Life & disability insurance
- Employee discount program "Be well at Mattel"
- Mattel products discounts
- Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave
Mattel's total compensation package is based on objective, gender-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel UK Limited's total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.
Don't meet every single requirement? At Mattel, we
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Key Account Representative, E-commerce in Windsor employer: Mattel
At Mattel, we believe that creativity is our superpower, and we foster a vibrant work culture that values collaboration, innovation, and inclusivity. As a Manager in Talent Development EMEA, you will have the opportunity to lead transformative initiatives that empower employees and enhance organizational effectiveness, all while enjoying a comprehensive benefits package that includes generous paid time off, family support programs, and a commitment to your professional growth. Join us in a dynamic environment where your contributions truly matter and where we celebrate diverse voices and ideas.
