At a Glance
- Tasks: Provide top-notch customer service and streamline order management processes.
- Company: Join Mattel, a leading global toy company known for creativity and innovation.
- Benefits: Flexible work model, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a culture of collaboration and continuous improvement in a fun environment.
- Why this job: Be part of a dynamic team that impacts the world of play and childhood development.
- Qualifications: Experience in supply chain or order management, strong analytical skills, and a proactive mindset.
Please note that this role will be filled through HANDLE, a third-party recruitment agency. However, all hiring processes, including applications and interviews, will be managed by Mattel.
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team: Mattel’s Global Supply Chain Organization is a competitive advantage for Mattel. Mattel’s Supply Chain is ever evolving to support the amazing portfolio of Mattel products and is never boring! Sitting within the EMEA Supply Chain team that is responsible for all elements of planning and customer fulfilment; you will be critical to helping to provide end to end first-class supply chain services for our Customers.
The Opportunity: This position will be responsible to provide premium customer service and be a key interface between Mattel and key customers/channels for domestic order processing. The Fulfillment Analyst will also be a primary point of contact for the central Order Management team. The Customer Fulfillment Analyst supports and brings forward the Inventory Management & Fulfillment functions by streamlining processes and finding innovative solutions as part of the S&OE cycle. The current Customer Service role will be split into centralised, transactional activities for Order Management and local Customer Fulfillment. The Order Management process from Order Intake to Confirmation is mostly market/customer agnostic providing the opportunity to better balance and utilize Fulfillment resources across EMEA. The Customer Fulfillment Analyst will focus on item set-up, inventory utilization, allocation and delivery efficiency based on specific local customer priorities and requirements. In addition, the Fulfillment team will have a secondary role in the order to cash process supporting Finance.
What Your Impact Will Be:
- Actively participate in the S&OE escalation and action resolution that will be led by Inventory Analyst.
- Actively assess inventory and allocation effectiveness relative to future stock and priorities.
- Provide fill rate RCA (root cause analysis) and clean order analysis.
- Liaison with Order Management team to resolve issues with orders.
- Liaison with UK collections team to resolve credits to enable smooth shipments & cash collection.
- Liaison with Distribution Centre & TMS (Transport Management System) to solve customer problems, e.g. over capacity, incorrect SPI's (delivery special instructions), customer booking issues.
- Liaison with Finance to solve customer problems e.g credit hold, issues with PEX's (price exceptions) & customer Set Up.
- Execute or support Operational Excellence on a local and regional level including Cost Saving Initiatives.
What We’re Looking For:
- Previous experience in Order Management, Operations, and Supply Chain, preferably delivering products to retailers in fast-paced or seasonal businesses.
- Strong understanding of Supply Chain Management and related processes.
- Strong analytical skills with advanced computer proficiency in Excel (pivot tables, charts, functions); experience with Cognos/Tableau and SQL queries is a plus.
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to prioritize workload effectively.
- Problem-solving mindset with a focus on continuous improvement.
- Proactive team player with excellent intercultural awareness and a customer-centric approach.
- Ability to manage multiple customer needs while balancing sales expectations.
- Skilled at building and maintaining relationships with external customers and stakeholders, including adjusting service levels when appropriate.
- Comfortable navigating ambiguity and adapting to changing circumstances.
- Demonstrates a growth mindset by staying curious, embracing challenges, and continuously improving.
In compliance with EU Directives, we do not request candidates’ salary history. Compensation details will be shared transparently during the recruitment process prior to the offer stage. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging.
How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviours:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work: We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Customer Fulfilment Analyst (6-Month Temporary) employer: Mattel
Mattel UK Limited is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity thrives and every team member's voice is valued. Located in Slough, employees benefit from a comprehensive package including generous paid time off, a robust employee assistance program, and family-friendly policies, all designed to support personal and professional growth. With a focus on collaboration and innovation, Mattel empowers its employees to contribute meaningfully to the development of iconic brands that inspire and entertain children worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfilment Analyst (6-Month Temporary)
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Customer Fulfilment Analyst (6-Month Temporary)
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Customer Fulfilment Analyst (6-Month Temporary) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Mattel. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Mattel
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Mattel and demonstrate your readiness to engage with their systems right away.
