Interim Facilities Coordinator (Out-Sourced)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Facilities Coordinator will be responsible for the day to day facilities coordination of the Mattel UK office, and will take ownership of and run the operational management and delivery of all Facilities Management services within the UK business including Health and Safety. The Facilities Coordinator will also have the opportunity to support the Manager EMEA Facility & Workplace on region-wide initiatives, policies and compliance.

Job hours are as follows:

• 8am – 6pm Monday to Thursday (1 hour unpaid break)
• 8am – 1pm Friday (no break)

Job shares of the following pattern will also be considered:

• 8am – 1.30pm Monday to Friday (30 minutes unpaid break, excluding Friday’s)
• 1pm – 6pm Monday to Thursday

The Role

Workplace / Facilities Coordination

• Experience supporting office or workplace operations in a corporate or professional environment
• Coordinating maintenance requests and vendor visits
• Managing service contracts (cleaning, waste, security, catering, etc.)
• Supporting space planning or desk/meeting room management
• Monitoring facilities budgets or processing invoices
• Handling building access, security passes, and visitor systems

Front of House / Reception

• Professional reception or front desk experience
• Greeting and assisting visitors in a corporate setting
• Managing visitor logs and access protocols
• Handling incoming calls and directing inquiries
• Supporting meeting room bookings and hospitality arrangements
• Maintaining high presentation standards in lobby and shared spaces

Mailroom / Logistics

• Managing incoming and outgoing mail and courier services
• Logging and distributing internal mail and packages
• Coordinating courier pickups and deliveries
• Maintaining records of tracked shipments
• Handling confidential or sensitive deliveries securely

Qualifications

• 2 – 4+ years’ experience in facilities coordination
• Experience in a fast-paced, multi-site or global organization
• Experience working with property management or landlords
• Event coordination support (internal meetings, town halls, office events)
• Experience implementing workplace improvements or process enhancements
• Ability to manage competing priorities
• Strong attention to detail
• Proactive problem‑solving skills
• Ability to work independently with minimal supervision
• Understanding of workplace health & safety standards
• Discretion when handling confidential information
• Strong sense of responsibility for building security and protocols
• Ability to remain calm under pressure and have a hands‑on, solutions‑focused attitude
• High reliability and punctuality
• Team‑oriented with a collaborative approach
• Professional, polished front‑facing presence with the ability to engage with employees, executives, vendors, and visitors with an approachable and professional demeanour
• Excellent verbal and written communication skills
• Strong service mindset

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Calendar and meeting room management systems
• Basic financial administration (POs, invoice processing, budget tracking)
• Familiarity with visitor management systems
• Experience using facilities/workplace management systems (e.g., Condeco, Envoy, ServiceNow, FM software)
• Facilities Management software is preferred
• Health & Safety reporting systems is preferred
• Basic knowledge of building systems (HVAC, fire alarms, access control) is preferred

What It’s Like to Work Here

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.