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For Companies At a Glance
- Tasks: Support and maintain IT systems, ensuring smooth operations and security.
- Company: Join Matsuura, a leader in engineering innovation since 1935.
- Benefits: Enjoy a competitive salary, enhanced pension, private healthcare, and 28 days leave.
- Why this job: Be part of a dynamic team and make a real impact on technology.
- Qualifications: Experience in IT support and system administration is essential.
- Other info: Work in a supportive environment with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Matsuura has been a driving force in engineering innovation and manufacturing excellence since 1935. Renowned for pioneering advancements in high-speed CNC machining, CNC automation systems, and cutting-edge additive manufacturing technologies, we continue to set industry standards across the UK and beyond.
We are currently recruiting for an IT Support Engineer to join our team. This is a key, hands-on role, that is essential in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations. This is a full-time, permanent position based on site at our Leicestershire facility.
At Matsuura we value our employees and are committed to creating a supportive, inclusive, and rewarding work environment.
Salary: Dependent on Experience
Benefits package:
- Enhanced pension scheme – with generous employer contributions
- Private healthcare scheme (option to add family)
- Medical cash plan
- Life insurance
- Critical illness policy
- 28 days annual leave plus bank holidays, with additional days for length of service
- Employee assistance programme
- 36 hour working week – early finish on Fridays
About the Role:
As our IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisation's IT and telephone systems. This is a hands-on role, that is critical in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations.
Key Responsibilities:
- IT Project Management
- System Administration
- Technical Support
- Network and security
- Software & Hardware Management
- IT Documentation & Reporting
- Fleet Management
- Provide support to the Facilities & Procurement Manager
About You:
Proven experience in IT support and system administration.
Technical Skills:
- Proficient with Windows/macOS operating systems and Microsoft 365
- Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory, file servers, and backup solutions
- Experience with cloud platforms (e.g., Azure, AWS, Google Workspace)
- Excellent problem-solving skills and a keen eye for detail
- Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload
Preferred Qualifications:
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL.
The IT Support Engineer is responsible for assisting in the planning, implementation, and maintenance of the organisation's IT and telephone systems. This role ensures that hardware, software, and network systems operate efficiently, securely, and reliably to support business operations. This includes hands-on database management of our core systems such as Sage and Alphalogix.
Experience:
Proven experience in IT support, system administration, or a similar role.
Office-based: 36 hour working week. Occasional after-hours or weekend work may be required during system upgrades or emergencies.
Head Office: Matsuura Machinery Ltd. Gee Road, Whitwick Business Park, Coalville, Leicestershire, LE67 4NH England.
IT SUPPORT ENGINEER in London employer: Matsuura Machinery Ltd
Contact Detail:
Matsuura Machinery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ENGINEER in London
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you'd tackle them, so you're ready to impress when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT SUPPORT ENGINEER in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in system administration and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your proficiency with Windows/macOS, Microsoft 365, and any networking principles you know. We’re keen to see how you can help us keep our systems running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Matsuura Machinery Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows/macOS and Microsoft 365. Be ready to discuss networking principles like TCP/IP and VPNs, as well as your experience with Active Directory and cloud platforms. The more confident you are in these areas, the better you'll impress them!
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you diagnosed a tricky problem or improved system performance. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for an IT Support Engineer.
✨Communicate Clearly
Since this role requires clear communication, practice explaining technical concepts in simple terms. You might be asked to explain something to someone who isn’t tech-savvy, so being able to break it down will show that you can work well with others and support your team effectively.
✨Research Matsuura's Innovations
Familiarise yourself with Matsuura’s history and their advancements in CNC machining and additive manufacturing. Showing that you understand their business and how IT supports their operations will set you apart and demonstrate your genuine interest in the company.
