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For Companies At a Glance
- Tasks: Support and maintain IT systems, ensuring smooth operations and security.
- Company: Join Matsuura, a leader in engineering innovation since 1935.
- Benefits: Enjoy a competitive salary, enhanced pension, private healthcare, and 28 days leave.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience in IT support and system administration is essential.
- Other info: Work in a supportive environment with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Matsuura has been a driving force in engineering innovation and manufacturing excellence since 1935. Renowned for pioneering advancements in high-speed CNC machining, CNC automation systems, and cutting-edge additive manufacturing technologies, we continue to set industry standards across the UK and beyond.
We are currently recruiting for an IT Support Engineer to join our team. This is a key, hands-on role, that is essential in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations. This is a full time, permanent position based on site at our Leicestershire facility.
At Matsuura we value our employees and are committed to creating a supportive, inclusive, and rewarding work environment.
Salary: Dependent on Experience
Benefits package:
- Enhanced pension scheme – with generous employer contributions
- Private healthcare scheme (option to add family)
- Medical cash plan
- Life insurance
- Critical illness policy
- 28 days annual leave plus bank holidays, with additional days for length of service
- Employee assistance programme
- 36 hour working week – early finish on Fridays
About the Role:
As our IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisation's IT and telephone systems. This is a hands-on role, that is critical in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations.
Key Responsibilities:
- IT Project Management
- System Administration
- Technical Support
- Network and security
- Software & Hardware Management
- IT Documentation & Reporting
- Fleet Management
- Provide support to the Facilities & Procurement Manager
About You:
Proven experience in IT support and system administration.
Technical Skills:
- Proficient with Windows/macOS operating systems and Microsoft 365
- Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with active directory, file servers, and backup solutions
- Experience with cloud platforms (e.g., Azure, AWS, Google Workspace)
- Excellent problem-solving skills and a keen eye for detail
- Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload
Preferred Qualifications:
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL.
The IT Support Engineer is responsible for assisting in the planning, implementation, and maintenance of the organisation’s IT and telephone systems. This role ensures that hardware, software, and network systems operate efficiently, securely, and reliably to support business operations. This includes hands-on database management of our core systems such as Sage and Alphalogix.
IT Project Management of new installs both in hard and soft infrastructure.
To manage the company’s fleet of vehicles.
To provide support to the Facilities and Procurement Manager.
System Administration:
- Support and maintain company hardware, software, and network infrastructure
- Monitor system performance and troubleshoot issues as they arise
- Maintenance and support of the Companies Telephone network both VoIP and Cellular
Technical Support:
- Provide first- and second-level technical assistance to staff (in-person, remote, or via helpdesk)
- Diagnose and resolve computer, printer, and network-related issues promptly
Network & Security:
- Assist with configuration and maintenance of LAN/WAN, VPNs, and wireless networks
- Help ensure data security, backups, and disaster recovery procedures are in place and assessed via desktop exercises
- Monitor user access and system permissions according to company policies
Software & Hardware Management:
- Install, configure, and update software applications
- Manage hardware inventory, procurement, and equipment lifecycle
- Maintain the Company’s software library whilst ensuring that the Company always remains compliant with all software licensing laws
- Set up and maintain a database of all Company hardware and its current users
- Consult with external IT vendors and service providers for procurement, support, and maintenance contracts
Documentation & Reporting:
- Maintain IT documentation including network diagrams, user guides, and asset records
- Prepare periodic reports on IT operations, issues, and performance metrics
Project Management:
- Assist in the rollout of new technologies, systems upgrades, or infrastructure improvements
Fleet Management:
- Look after the company car fleet alongside Fleet Admin, including lease company management
Experience: Proven experience in IT support, system administration, or a similar role.
Technical Skills:
- Proficiency with Windows/macOS operating systems and Microsoft 365
- Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory, file servers, and backup solutions
- Familiarity with cybersecurity best practices
- Experience supporting remote or hybrid work environments
- Excellent problem-solving skills and a keen eye for detail
- Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload
Preferred Qualifications: Office-based - 36 hour working week. Occasional after-hours or weekend work may be required during system upgrades or emergencies.
Head Office: Matsuura Machinery Ltd. Gee Road, Whitwick Business Park, Coalville, Leicestershire, LE67 4NH England.
IT SUPPORT ENGINEER in England employer: Matsuura Machinery Ltd
Contact Detail:
Matsuura Machinery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ENGINEER in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential colleagues and employers. You never know who might have a lead on your dream IT Support Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives you a chance to demonstrate your technical prowess and problem-solving abilities beyond just a CV.
✨Tip Number 3
Prepare for interviews like a pro! Research Matsuura and understand their products and services. Be ready to discuss how your experience aligns with their needs, especially in areas like system administration and network security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Matsuura team. Don’t miss out on this opportunity!
We think you need these skills to ace IT SUPPORT ENGINEER in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience with Windows/macOS, Microsoft 365, and any networking principles you've mastered. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Matsuura. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about problem-solving here, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Matsuura Machinery Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows/macOS and Microsoft 365. Be ready to discuss your experience with networking principles like TCP/IP and VPNs, as well as any relevant certifications you hold. This will show that you're not just familiar with the tech but can also handle it.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you diagnosed a tricky problem or improved a system's performance. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for an IT Support Engineer.
✨Communicate Clearly
Since this role involves providing support to staff, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills—both verbal and written. Being able to convey complex information clearly is key to succeeding in this position.
✨Understand the Company Culture
Research Matsuura and its values before the interview. Knowing about their commitment to innovation and employee support will help you align your answers with their culture. You might even want to mention how you can contribute to creating a supportive and inclusive work environment.
