At a Glance
- Tasks: Support and maintain IT systems, ensuring smooth operations and security.
- Company: Join Matsuura, a leader in engineering innovation since 1935.
- Benefits: Enjoy a competitive salary, enhanced pension, private healthcare, and 28 days leave.
- Other info: Flexible working hours with an early finish on Fridays and great career growth.
- Why this job: Be part of a dynamic team and make a real impact on technology.
- Qualifications: Experience in IT support and system administration is essential.
The predicted salary is between 33750 - 41250 £ per year.
Matsuura has been a driving force in engineering innovation and manufacturing excellence since 1935. Renowned for pioneering advancements in high-speed CNC machining, CNC automation systems, and cutting-edge additive manufacturing technologies, we continue to set industry standards across the UK and beyond.
We are currently recruiting for an IT Support Engineer to join our team. This is a key, hands-on role, that is essential in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations. This is a full time, permanent position based on site at our Leicestershire facility.
At Matsuura we value our employees and are committed to creating a supportive, inclusive, and rewarding work environment.
Salary: Dependent on Experience
Benefits package:
- Enhanced pension scheme – with generous employer contributions
- Private healthcare scheme (option to add family)
- Medical cash plan
- Life insurance
- Critical illness policy
- 28 days annual leave plus bank holidays, with additional days for length of service
- Employee assistance programme
- 36 hour working week – early finish on Fridays
About the Role:
As our IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisation's IT and telephone systems. This includes hands-on database management of our core systems such as Sage and Alphalogix.
Key Responsibilities:
- IT Project Management
- System Administration
- Technical Support
- Network and security
- Software & Hardware Management
- IT Documentation & Reporting
- Fleet Management
- Provide support to the Facilities & Procurement Manager
About You:
Proven experience in IT support and system administration.
Technical Skills:
- Proficient with Windows/macOS operating systems and Microsoft 365
- Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory, file servers, and backup solutions
- Experience with cloud platforms (e.g., Azure, AWS, Google Workspace)
- Excellent problem-solving skills and a keen eye for detail
- Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload
Preferred Qualifications:
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL
This role ensures that hardware, software, and network systems operate efficiently, securely, and reliably to support business operations. Occasional after-hours or weekend work may be required during system upgrades or emergencies.
Head Office: Matsuura Machinery Ltd. Gee Road, Whitwick Business Park, Coalville, Leicestershire, LE67 4NH England.
IT SUPPORT ENGINEER employer: Matsuura Machinery Ltd
Matsuura is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. Located in Leicestershire, our team enjoys a comprehensive benefits package, including enhanced pension contributions, private healthcare options, and generous annual leave, all while working a 36-hour week with early finishes on Fridays. As an IT Support Engineer, you will play a vital role in our innovative engineering landscape, ensuring the reliability of our systems while benefiting from opportunities for skill development and collaboration within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ENGINEER
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Matsuura Machinery Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Matsuura Machinery Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Matsuura Machinery Ltd!
✨Direct Apply to Matsuura Machinery Ltd
Let's not forget to apply directly through the Matsuura Machinery Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT SUPPORT ENGINEER
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Matsuura Machinery Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Matsuura Machinery Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Matsuura Machinery Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
