At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is. We are currently working in a hybrid fashion with the ability to work from home, • Standard Pension – 3% Employers, 5% Employee • 25 days annual leave (plus Bank Holidays) • Birthday day off • 2 Volunteer days a year (to volunteer in the local community) • Online discounts platform for major retailers (Westfield Rewards) As a Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce solutions and create lasting impact. Our service involves a combination of an intuitive software platform and subject matter procurement specialists supporting clients with projects of all size, scale and complexity. Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-basedrelationships at all levels. • Maintain a strong and close working relationship with the procurement team to ensure projects are delivered toachieve maximum value for the client • Maximise revenue from existing customers, expanding relationships and driving additional projects post sale • Optimise contract longevity, securing renewals and extensions through outstanding service delivery. Insight-Driven Account Management • Leverage data analytics to provide clients with actionable insights and value-added recommendations. • Influence client decision-making through clear, compelling storytelling backed by data. • Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations. Strategic Contract Management & Retention • Develop and implement client-specific retention strategies, ensuring long-term partnerships. • Stakeholder mapping across clients: procurement, commercial, service areas etc • Partner with contract managers and procurement teams to ensure timely contract agreements and renewals. Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management. • We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.
